ABSTRACT
We present the results of an online survey of 1,221 Twitter users, comparing messages individuals regretted either saying during in-person conversations or posting on Twitter. Participants generally reported similar types of regrets in person and on Twitter. In particular, they often regretted messages that were critical of others. However, regretted messages that were cathartic/expressive or revealed too much information were reported at a higher rate for Twitter. Regretted messages on Twitter also reached broader audiences. In addition, we found that participants who posted on Twitter became aware of, and tried to repair, regret more slowly than those reporting in-person regrets. From this comparison of Twitter and in-person regrets, we provide preliminary ideas for tools to help Twitter users avoid and cope with regret.
- Acquisti, A. Nudging privacy: The behavioral economics of personal information. IEEE Security & Privacy 7, 6 (Nov./Dec. 2009), 82--85. Google ScholarDigital Library
- Acquisti, A., and Gross, R. Imagined communities: Awareness, information sharing, and privacy on the Facebook. In Privacy Enhancing Technologies, Springer (2006), 36--58. Google ScholarDigital Library
- Almuhimedi, H., Wilson, S., Liu, B., Sadeh, N., and Acquisti, A. I wish I hadn't tweeted that! Large-scale quantitative analysis of deleted tweets. In Proc. CSCW 2013, ACM (2013). Google ScholarDigital Library
- Balebako, R., Leon, P., Almuhimedi, H., Kelley, P. G., Mugan, J., Acquisti, A., Cranor, L. F., and Sadeh, N. Nudging users towards privacy on mobile devices. CHIPINC 2011 (2011).Google Scholar
- Bosker, B. The Twitter typo that exposed Anthony Weiner, 2011. http://www.huffingtonpost.com/2011/06/07/anthony-weiner-twitter-dm_n_872590.html.Google Scholar
- Buhrmester, M., Kwang, T., and Gosling, S. D. Amazon's Mechanical Turk: A new source of inexpensive, yet high-quality, data? Perspectives on Psychological Science 6, 1 (2011), 3--5.Google ScholarCross Ref
- Jakobsson, M. Experimenting on Mechanical Turk: 5 how tos. http://blogs.parc.com/blog/2009/07/experimenting-on-mechanical-turk-5-how-tos/, July 2009.Google Scholar
- Knapp, M. L., Stafford, L., and Daly, J. A. Regrettable messages: Things people wish they hadn't said. Journal of Communication 36, 4 (1986), 40--58.Google ScholarCross Ref
- Lampinen, A., Lehtinen, V., Lehmuskallio, A., and Tamminen, S. We're in it together: Interpersonal management of disclosure in social network services. In Proc. CHI 2011, ACM (2011), 3217--3226. Google ScholarDigital Library
- Lampinen, A., Tamminen, S., and Oulasvirta, A. All my people right here, right now: Management of group co-presence on a social networking site. In Proc. GROUP 2009, ACM (2009), 281--290. Google ScholarDigital Library
- Lieberman, E., and Miller, R. C. Facemail: Showing faces of recipients to prevent misdirected email. In Proc. SOUPS 2007, ACM (2007), 122--131. Google ScholarDigital Library
- Liu, H., Lieberman, H., and Selker, T. Automatic affective feedback in an email browser. Tech. rep., MIT Media Laboratory Software Agents Group, 2002.Google Scholar
- Marwick, A. E., and boyd, d. I tweet honestly, I tweet passionately: Twitter users, context collapse, and the imagined audience. New Media & Society 13, 1 (Feb. 2011), 114--133.Google ScholarCross Ref
- McLaughlin, M. L., Cody, M. J., and O'Hair, H. D. The management of failure events: Some contextual determinants of accounting behavior. Human Communication Research 9, 3 (1983), 208--224.Google Scholar
- Meyer, J. R. Regretted messages: Cognitive antecedents and post hoc reflection. Journal of Language and Social Psychology 30, 4 (2011), 376--395.Google ScholarCross Ref
- Meyer, J. R., and Rothenberg, K. Repairing regretted messages: Effects of emotional state, relationship type, and seriousness of offense. Communication Research Reports 21, 4 (2004), 348--356.Google ScholarCross Ref
- Perlow, J. New in labs: Stop sending mail you later regret, 2008. Official Gmail Blog. http://gmailblog.blogspot.com/2008/10/new-in-labs-stop-sending-mail-you-later.html.Google Scholar
- Ross, J., Irani, L., Silberman, M. S., Zaldivar, A., and Tomlinson, B. Who are the crowdworkers?: Shifting demographics in Mechanical Turk. In Ext. Abstracts CHI 2010, ACM (2010), 2863--2872. Google ScholarDigital Library
- Wang, Y., Norcie, G., Komanduri, S., Acquisti, A., Leon, P. G., and Cranor, L. F. "I regretted the minute I pressed share": A qualitative study of regrets on Facebook. In Proc. SOUPS 2011, ACM (2011). Google ScholarDigital Library
- Wisniewski, P., Lipford, H., and Wilson, D. Fighting for my space: Coping mechanisms for SNS boundary regulation. In Proc. CHI 2012, ACM (2012), 609--618. Google ScholarDigital Library
Index Terms
- "i read my Twitter the next morning and was astonished": a conversational perspective on Twitter regrets
Recommendations
Information resonance on Twitter: watching Iran
SOMA '10: Proceedings of the First Workshop on Social Media AnalyticsTwitter has undoubtedly caught the attention of both the general public, and academia as a microblogging service worthy of study and attention. Twitter has several features that sets it apart from other social media/networking sites, including its 140 ...
A sentiment analysis of audiences on twitter: who is the positive or negative audience of popular twitterers?
ICHIT'11: Proceedings of the 5th international conference on Convergence and hybrid information technologyMicroblogging is a new informal communication medium of blogging that differs from a traditional blog in which content is much shorter. Microbloggers post about topics that describe their current status. Twitter is a popular microblogging service and ...
Disinformation Warfare: Understanding State-Sponsored Trolls on Twitter and Their Influence on the Web
WWW '19: Companion Proceedings of The 2019 World Wide Web ConferenceOver the past couple of years, anecdotal evidence has emerged linking coordinated campaigns by state-sponsored actors with efforts to manipulate public opinion on the Web, often around major political events, through dedicated accounts, or “trolls.” ...
Comments