Chi-Lan Yang
Chien Wen (Tina) Yuan
Hao-Chuan Wang
Skip Abstract Section
Abstract
To accomplish collaborative work, collaborators need to know one another's states of work for coordination. Similarly, in situations of knowledge transfer where experts need to instruct novices by passing implicit knowledge and personal experience about the task, one challenge lies in the knowledge gap between experts and novices. Both parties need to gain an awareness of each other's state of task knowledge for effective knowledge transfer. In this paper, we aim to investigate how online knowledge transfer is supported by a design called knowledge transparency of a shared document workspace, which allows explicitly annotating and sharing ones' knowledge state to make it visible to their collaborators. We conducted a laboratory study to examine how knowledge transparency affects knowledge transfer among experts and novices using an image editing task over an online document. The results shed light on how to support knowledge co-construction and communication for the purpose of knowledge transfer through interface design.
- Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, and Volker Wulf. 2013. Sharing Knowledge and Expertise: The CSCW View of Knowledge Management. Computer Supported Cooperative Work (CSCW) 22, 4--6: 531--573. Google Scholar
Digital Library
- Linda Argote and Paul Ingram. 2000. Knowledge Transfer: A Basis for Competitive Advantage in Firms. Organizational Behavior and Human Decision Processes 82, 1: 150--169.Google ScholarCross Ref
- PE Benner. 2001. From novice to expert: Excellence and power in clinical nursing practice.Google Scholar
- Jeremy Birnholtz and Steven Ibara. 2012. Tracking changes in collaborative writing. In Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work - CSCW '12, 809. Google ScholarDigital Library
- Yuan-Chia Chang, Hao-Chuan Wang, Hung-kuo Chu, Shung-Ying Lin, and Shuo-Ping Wang. 2017. AlphaRead: Support Unambiguous Referencing in Remote Collaboration with Readable Object Annotation. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing - CSCW '17, 2246--2259. Google ScholarDigital Library
- Ulrike Cress and Joachim Kimmerle. 2007. A theoretical framework of collaborative knowledge building with wikis: a systemic and cognitive perspective. In Proceedings of the 8th iternational conference on Computer supported collaborative learning (CSCL'07), Clark A. Chinn, Gijsbert Erkens, and Sadhana Puntambekar (Eds.). International Society of the Learning Sciences 156--164. Google ScholarDigital Library
- Herbert H Clark and Susan E Brennan. 1991. Grounding in communication. Perspectives on socially shared cognition.Google Scholar
- Sarah D'Angelo and Andrew Begel. 2017. Improving Communication Between Pair Programmers Using Shared Gaze Awareness. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems - CHI '17, 6245--6290. Google ScholarDigital Library
- Sarah D'Angelo and Darren Gergle. 2016. Gazed and Confused: Understanding and Designing Shared Gaze for Remote Collaboration. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16, 2492--2496. Google ScholarDigital Library
- Paul Dourish and Victoria Bellotti. 1992. Awareness and Coordination in Shared Workspaces. Proc. Intl. Conf. on Computer-Supported Cooperative Work, November: 107--114. Google ScholarDigital Library
- Scott Freeman, Sarah L Eddy, Miles McDonough, Michelle K Smith, Nnadozie Okoroafor, Hannah Jordt, and Mary Pat Wenderoth. 2014. Active learning increases student performance in science, engineering, and mathematics. Proceedings of the National Academy of Sciences of the United States of America 111, 23: 8410--5.Google ScholarCross Ref
- Susan R. Fussell, Robert E. Kraut, and Jane Siegel. 2000. Coordination of communication: effects of shared visual context on collaborative work. In Proceedings of the 2000 ACM conference on Computer supported cooperative work - CSCW '00, 21--30. Google ScholarDigital Library
- Jeanne Gamble. 2001. Modelling the Invisible: The pedagogy of craft apprenticeship. Studies in Continuing Education 23, 2: 185--200.Google ScholarCross Ref
- Ge Gao, Sun Young Hwang, Gabriel Culbertson, Susan R. Fussell, and Malte F. Jung. 2017. Beyond Information Content: The Effects of Culture on Affective Grounding in Instant Messaging Conversations. Proceedings of the ACM on Human-Computer Interaction 1, CSCW: 1--18. Google ScholarDigital Library
- Darren Gergle, Robert Kraut E., and Susan Fussell R. 2012. Using Visual Information for Grounding and Awareness in Collaborative Tasks. Human--Computer Interaction 28, 1: 1--39.Google Scholar
- Charlotte N. Gunawardena, Constance A. Lowe, and Terry Anderson. 1997. Analysis of a Global Online Debate and the Development of an Interaction Analysis Model for Examining Social Construction of Knowledge in Computer Conferencing. Journal of Educational Computing Research 17, 4: 397--431.Google ScholarCross Ref
- Paul Hendriks. 1999. Why share knowledge? The influence of ICT on the motivation for knowledge sharing. Knowledge and Process Management 6, 2: 91--100.Google ScholarCross Ref
- P J Hinds, M Patterson, and J Pfeffer. 2001. Bothered by abstraction: the effect of expertise on knowledge transfer and subsequent novice performance. The Journal of applied psychology 86, 6: 1232--1243.Google ScholarCross Ref
- Pamela J. Hinds. 1999. The curse of expertise: The effects of expertise and debiasing methods on prediction of novice performance. Journal of Experimental Psychology: Applied 5, 2: 205--221.Google ScholarCross Ref
- Pamela J. Hinds and Jeffrey Pfeffer. 1996. Why Organizations Don't "Know What They Know": Cognitive and Motivational Factors Affecting the Transfer of Expertise. Beyond Knowledge Management: Sharing Expertise: 1--31.Google Scholar
- Andrea B. Hollingshead. 1998. Communication, Learning, and Retrieval in Transactive Memory Systems. Journal of Experimental Social Psychology 34, 5: 423--442.Google ScholarCross Ref
- Ellen a. Isaacs and Herbert H. Clark. 1987. References in conversation between experts and novices. Journal of Experimental Psychology: General 116, 1: 26--37.Google ScholarCross Ref
- David Jonassen, Mark Davidson, Mauri Collins, John Campbell, and Brenda Bannan Haag. 1995. Constructivism and computer-mediated communication in distance education. American Journal of Distance Education 9, 2: 7--26.Google ScholarCross Ref
- Malte F. Jung and Malte F. 2017. Affective Grounding in Human-Robot Interaction. In Proceedings of the 2017 ACM/IEEE International Conference on Human-Robot Interaction - HRI '17, 263--273. Google ScholarDigital Library
- Makoto P. Kato, Ryen W. White, Jaime Teevan, and Susan T. Dumais. 2013. Clarifications and question specificity in synchronous social Q&A. In CHI '13 Extended Abstracts on Human Factors in Computing Systems on - CHI EA '13, 913. Google ScholarDigital Library
- Juho Kim and Juho. 2013. Toolscape: enhancing the learning experience of how-to videos. In CHI '13 Extended Abstracts on Human Factors in Computing Systems on - CHI EA '13, 2707. Google ScholarDigital Library
- David Kirk, Tom Rodden, and Danaë Stanton Fraser. 2007. Turn it this way: grounding collaborative action with remote gestures. In Proceedings of the SIGCHI conference on Human factors in computing systems - CHI '07, 1039. Google ScholarDigital Library
- Michail D. Kozlov and Cornelia S. Große. 2016. Online collaborative learning in dyads: Effects of knowledge distribution and awareness. Computers in Human Behavior 59: 389--401. Google ScholarDigital Library
- Gilly Leshed, Eben M. Haber, Tara Matthews, and Tessa Lau. 2008. CoScripter:automating & sharing how-to knowledge in the enterprise. In Proceeding of the twenty-sixth annual CHI conference on Human factors in computing systems - CHI '08, 1719. Google ScholarDigital Library
- Leigh Anne Liu, Chei Hwee Chua, and Günter K. Stahl. 2010. Quality of communication experience: Definition, measurement, and implications for intercultural negotiations. Journal of Applied Psychology 95, 3: 469--487.Google ScholarCross Ref
- Mai Otsuki, Taiki Kawano, Keita Maruyama, Hideaki Kuzuoka, and Yusuke Suzuki. 2017. ThirdEye: Simple Add-on Display to Represent Remote Participant's Gaze Direction in Video Communication. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems - CHI '17, 5307--5312. Google ScholarDigital Library
- Martha E Pollack. 1985. Information sought and information provided: an empirical study of user/expert dialogues. In CHI '85: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 155--159. Google ScholarDigital Library
- Marina Rey. 1989. Responding To "Huh"?": Answering Vaguely Articulated Follow-Up Questions. In CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 91--96. Google ScholarDigital Library
- Jeff Sauro and Joseph S. Dumas. 2009. Comparison of three one-question, post-task usability questionnaires. In Proceedings of the 27th international conference on Human factors in computing systems - CHI 09, 1599. Google ScholarDigital Library
- Walter Swap, Dorothy Leonard, Mimi Shields, and Lisa Abrams. 2001. Using Mentoring and Storytelling to Transfer Knowledge in the Workplace. Journal of Management Information Systems 18, 1: 95--114. Google ScholarDigital Library
- Jaime Teevan and Alexander Hehmeyer. 2013. Understanding how the projection of availability state impacts the reception incoming communication. In Proceedings of the 2013 conference on Computer supported cooperative work - CSCW '13, 753. Google ScholarDigital Library
- Josh Tenenberg, Wolff-Michael Roth, and David Socha. 2016. From I-Awareness to We-Awareness in CSCW. Computer Supported Cooperative Work (CSCW) 25, 4--5: 235--278. Google ScholarDigital Library
- Cristen Torrey, Elizabeth F. Churchill, and David W. McDonald. 2009. Learning how: the search for craft knowledge on the internet. In Proceedings of the 27th international conference on Human factors in computing systems - CHI 09, 1371. Google ScholarDigital Library
- Minh Hong Tran, Gitesh K. Raikundalia, and Yun Yang. 2006. Using an experimental study to develop group awareness support for real-time distributed collaborative writing. Information and Software Technology 48, 11: 1006--1024.Google ScholarCross Ref
- Pei-Yun Tu, Chien Wen (Tina) Yuan, and Hao-Chuan Wang. 2018. Do You Think What I Think: Perceptions of Delayed Instant Messages in Computer-Mediated Communication of Romantic Relations. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems - CHI '18, 1--11. Google ScholarDigital Library
- Lev Vygotsky and Revised and edited by Alex Kozulin. 1978. Mind in society: the development of higher psychological processes. Harvard University Press. Retrieved November 18, 2017 from https://books.google.com.tw/books/about/Mind_in_Society.html?id=RxjjUefze_oC&redir_esc=yGoogle Scholar
- A Weinberger . Fisher, F. 2006. A framework to analyze argumentative knowledge construction in computer assisted collaborative learning. Computer & Education Journal 46: 71--95. Retrieved July 9, 2017 from http://www.sciencedirect.com/science/article/pii/S0360131505000564 Google ScholarDigital Library
- Miriam Weinel, Maria Bannert, Jörg Zumbach, H. Ulrich Hoppe, and Nils Malzahn. 2011. A closer look on social presence as a causing factor in computer-mediated collaboration. Computers in Human Behavior 27, 1: 513--521. Google ScholarDigital Library
- Naomi Yamashita, Katsuhiko Kaji, Hideaki Kuzuoka, and Keiji Hirata. 2011. Improving visibility of remote gestures in distributed tabletop collaboration. In Proceedings of the ACM 2011 conference on Computer supported cooperative work - CSCW '11, 95. Google ScholarDigital Library
- Naomi Yamashita, Hideaki Kuzuoka, Keiji Hirata, Shigemi Aoyagi, and Yoshinari Shirai. 2011. Supporting fluid tabletop collaboration across distances. In Proceedings of the 2011 annual conference on Human factors in computing systems - CHI '11, 2827. Google ScholarDigital Library
- Moonyati Yatid and Masahiro Takatsuka. 2011. Awareness to improve interaction: design of distance learning environment. Proceedings of the 23rd Australian Computer-Human Interaction Conference, 319--328. Google ScholarDigital Library
- Ikujiro Nonaka. 1994. A Dynamic Theory of Organizational Knowledge Creation. Organization Science 5, 1: 14--37. Google ScholarDigital Library
Index Terms
- Knowing That You Know What I Know Helps?: Understanding the Effects of Knowledge Transparency in Online Knowledge Transfer
Recommendations
Understanding How Social Prompts Influence Expert's Sharing of How-to Knowledge
CSCW '19 Companion: Companion Publication of the 2019 Conference on Computer Supported Cooperative Work and Social ComputingNumerous how-to tutorials and videos are pre-produced and archived for future learners' self-paced online learning. However, the co-presence of instructor and potential learners is missing when experts pre-produce how-to tutorials or videos offline. ...
Desktop and Virtual-Reality Training Under Varying Degrees of Task Difficulty in a Complex Search-and-Shoot Scenario
HCI International 2020 – Late Breaking Papers: Virtual and Augmented RealityAbstractTwo-dimensional (2D) desktop and three-dimensional (3D) Virtual-Reality (VR) play a significant role in providing military personnel with training environments to hone their decision-making skills. The nature of the environment (2D versus 3D) and ...
Novice and Expert Sensemaking of Crowdsourced Design Feedback
Online feedback exchange (OFE) systems are an increasingly popular way to test concepts with millions of target users before going to market. Yet, we know little about how designers make sense of this abundant feedback. This empirical study investigates ...
Comments