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Information Systems Frontiers

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01.04.2008

The impact of process standardization on business process outsourcing success

verfasst von: Kim Wüllenweber, Daniel Beimborn, Tim Weitzel, Wolfgang König

Erschienen in: Information Systems Frontiers | Ausgabe 2/2008

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Abstract

What is the impact of business process standardization on business process outsourcing (BPO) success? This paper argues that there is a direct impact of process standardization on BPO success, due to production cost economies, and also an indirect effect via improved contractual and relational governance resulting from better monitoring opportunities and facilitated communication and coordination. This threefold impact of standardization on BPO success is empirically confirmed using data from 335 BPO ventures in 215 German banks.

Vorheriger Artikel Strategic dependence on the IT resource and outsourcing: A test of the strategic control model

Nächster Artikel Turnover intentions of Indian IS professionals

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Titel: The impact of process standardization on business process outsourcing success
verfasst von: Kim Wüllenweber
Daniel Beimborn
Tim Weitzel
Wolfgang König
Publikationsdatum: 01.04.2008
Verlag: Springer US
Erschienen in: Information Systems Frontiers / Ausgabe 2/2008
Print ISSN: 1387-3326
Elektronische ISSN: 1572-9419
DOI: https://doi.org/10.1007/s10796-008-9063-x

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