Skip to main content
Erschienen in: Marketing Review St. Gallen 5/2014

01.10.2014 | Spektrum

Der Preis der Freundschaft — Soziale Interaktion in Produktkonfiguratoren

verfasst von: Lucas Beck

Erschienen in: Marketing Review St. Gallen | Ausgabe 5/2014

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Auszug

Zur Unterstützung der Präferenzbildung wird den Konsumenten in Online-Produktkonfiguratoren die Möglichkeit der sozialen Interaktion geboten. Der Beitrag zeigt anhand realer Konfigurationsdaten, dass dieser soziale Austausch einen Einfluss auf den Endpreis der Konfigurationen hat und damit für Unternehmen einen idealen Ansatzpunkt zur Umsatzsteigerung darstellt. …

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Marketing Review St. Gallen

Die Leitidee der Thexis ist immer eine realitätsorientierte Sicht auf das Marketing-management gewesen: Sowohl die Sichtweise der THEorie als auch der Blick-winkel der PraXIS erfassen nur Teilausschnitte der umfassenden Realität.

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
Zurück zum Zitat Argo, J. J./ Dahl, D. W./ Manchanda, R. V. (2005): The Influence of a Mere Social Presence in a Retail Context, in: Journal of Consumer Research, 32, 2, pp. 207–212.CrossRef Argo, J. J./ Dahl, D. W./ Manchanda, R. V. (2005): The Influence of a Mere Social Presence in a Retail Context, in: Journal of Consumer Research, 32, 2, pp. 207–212.CrossRef
Zurück zum Zitat Bearden, W. O./ Etzel, M. J. (1982): Reference Group Influence on Product and Brand Purchase Decisions, in: Journal of Consumer Research, 9, 2, pp. 183–194.CrossRef Bearden, W. O./ Etzel, M. J. (1982): Reference Group Influence on Product and Brand Purchase Decisions, in: Journal of Consumer Research, 9, 2, pp. 183–194.CrossRef
Zurück zum Zitat Bonney, L./ Herd, K. B./ Moreau, C. P. (2010): For You Or for Me? How the Intended Recipient Influences the Customization Experience and Valuations of Customized Products, in: Advances in Consumer Research, 38, pp. 1–47. Bonney, L./ Herd, K. B./ Moreau, C. P. (2010): For You Or for Me? How the Intended Recipient Influences the Customization Experience and Valuations of Customized Products, in: Advances in Consumer Research, 38, pp. 1–47.
Zurück zum Zitat Broekhuizen, T. L./ Alsem, K. J. (2002): Success Factors for Mass Customization: A Conceptual Model, in: Journal of Market-Focused Management, 5, 4, pp. 309–330.CrossRef Broekhuizen, T. L./ Alsem, K. J. (2002): Success Factors for Mass Customization: A Conceptual Model, in: Journal of Market-Focused Management, 5, 4, pp. 309–330.CrossRef
Zurück zum Zitat Carlson, K. A./ Bond, S. D. (2006): Improving Preference Assessment: Limiting the Effect of Context Through Pre-exposure to Attribute Levels, in: Management Science, 52, 3, pp. 410–421.CrossRef Carlson, K. A./ Bond, S. D. (2006): Improving Preference Assessment: Limiting the Effect of Context Through Pre-exposure to Attribute Levels, in: Management Science, 52, 3, pp. 410–421.CrossRef
Zurück zum Zitat Coker, B./ Nagpal, A. (2013): Building-Up versus Paring-Down: Consumer Responses to Recommendations When Customizing, in: Journal of Retailing, 89, 2, pp. 190–206.CrossRef Coker, B./ Nagpal, A. (2013): Building-Up versus Paring-Down: Consumer Responses to Recommendations When Customizing, in: Journal of Retailing, 89, 2, pp. 190–206.CrossRef
Zurück zum Zitat Da Silveira, G./ Borenstein, D./ Fogliatto, F. S. (2011): Mass customization: Literature Review and Research Directions, in: International Journal of Production Economics, 72, 1, pp. 1–13.CrossRef Da Silveira, G./ Borenstein, D./ Fogliatto, F. S. (2011): Mass customization: Literature Review and Research Directions, in: International Journal of Production Economics, 72, 1, pp. 1–13.CrossRef
Zurück zum Zitat Fitzsimons, G. J./ Lehmann, D. R. (2004): Reactance to Recommendations: When Unsolicited Advice Yields Contrary Responses, in: Marketing Science, 23, 1, pp. 82–94.CrossRef Fitzsimons, G. J./ Lehmann, D. R. (2004): Reactance to Recommendations: When Unsolicited Advice Yields Contrary Responses, in: Marketing Science, 23, 1, pp. 82–94.CrossRef
Zurück zum Zitat Franke, N./ Piller, F. (2004): Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market, in: Journal of Product Innovation Management, 21, 6, pp. 401–415.CrossRef Franke, N./ Piller, F. (2004): Value Creation by Toolkits for User Innovation and Design: The Case of the Watch Market, in: Journal of Product Innovation Management, 21, 6, pp. 401–415.CrossRef
Zurück zum Zitat Franke, N./ Keinz, P./ Schreier, M. (2008): Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design, in: Journal of Product Innovation Management, 25, 6, pp. 546–559.CrossRef Franke, N./ Keinz, P./ Schreier, M. (2008): Complementing Mass Customization Toolkits with User Communities: How Peer Input Improves Customer Self-Design, in: Journal of Product Innovation Management, 25, 6, pp. 546–559.CrossRef
Zurück zum Zitat Herrmann, A./ Hofstetter, R./ Beck, L. (2014). Big Data aus dem Produktkonfigurator: Entscheidungsunterstützung für Kunden und Basis für Customer Insights, in: Brenner, W./ Hess, T. (Hrsg): Wirtschaftsinformatik in Wissenschaft und Praxis, Berlin/Heidelberg, S. 231–241. (ID: 5142810) Herrmann, A./ Hofstetter, R./ Beck, L. (2014). Big Data aus dem Produktkonfigurator: Entscheidungsunterstützung für Kunden und Basis für Customer Insights, in: Brenner, W./ Hess, T. (Hrsg): Wirtschaftsinformatik in Wissenschaft und Praxis, Berlin/Heidelberg, S. 231–241. (ID: 5142810)
Zurück zum Zitat Hildebrand, C. et al. (2013): When Social Media Can Be Bad for You: Community Feedback Stifles Consumer Creativity and Reduces Satisfaction with Self-Designed Products, in: Information Systems Research, 24, 1, pp. 14–29.CrossRef Hildebrand, C. et al. (2013): When Social Media Can Be Bad for You: Community Feedback Stifles Consumer Creativity and Reduces Satisfaction with Self-Designed Products, in: Information Systems Research, 24, 1, pp. 14–29.CrossRef
Zurück zum Zitat Holland, J./ Menzel Baker, S. (2001): Customer Participation in Creating Site Brand Loyalty, in: Journal of Interactive Marketing, 15, 4, pp. 34–45.CrossRef Holland, J./ Menzel Baker, S. (2001): Customer Participation in Creating Site Brand Loyalty, in: Journal of Interactive Marketing, 15, 4, pp. 34–45.CrossRef
Zurück zum Zitat Holmes, J. H./ Crocker, K. E. (1987): Predispositions and the Comparative Effectiveness of Rational, Emotional and Discrepant Appeals for Both High Involvement and Low Involvement Products, in: Journal of the Academy of Marketing Science, 15, 1, pp. 27–35.CrossRef Holmes, J. H./ Crocker, K. E. (1987): Predispositions and the Comparative Effectiveness of Rational, Emotional and Discrepant Appeals for Both High Involvement and Low Involvement Products, in: Journal of the Academy of Marketing Science, 15, 1, pp. 27–35.CrossRef
Zurück zum Zitat Kotha, S. (1995): Mass Customization: Implementing the Emerging Paradigm for Competitive Advantage, in: Strategic Management Journal, 16, 1, pp. 21–42.CrossRef Kotha, S. (1995): Mass Customization: Implementing the Emerging Paradigm for Competitive Advantage, in: Strategic Management Journal, 16, 1, pp. 21–42.CrossRef
Zurück zum Zitat Kotler, P. (1989): From Mass Marketing to Mass Customization, in: Strategy & Leadership, 17, 5, pp. 10–47. Kotler, P. (1989): From Mass Marketing to Mass Customization, in: Strategy & Leadership, 17, 5, pp. 10–47.
Zurück zum Zitat Kurt, D. J./ Inman, J. J./ Argo, J. J. (2011): The Influence of Friends on Consumer Spending: The Role of Agency-Communion Orientation and Self-Monitoring, in: Journal of Marketing Research, 48, 4, pp. 741–754.CrossRef Kurt, D. J./ Inman, J. J./ Argo, J. J. (2011): The Influence of Friends on Consumer Spending: The Role of Agency-Communion Orientation and Self-Monitoring, in: Journal of Marketing Research, 48, 4, pp. 741–754.CrossRef
Zurück zum Zitat Lambert-Pandraud, R./ Laurent, G./ Lapersonne, E. (2005): Repeat Purchasing of New Automobiles by Older Consumers: Empirical Evidence and Interpretations, in: Journal of Marketing, 69, 2, pp. 97–113.CrossRef Lambert-Pandraud, R./ Laurent, G./ Lapersonne, E. (2005): Repeat Purchasing of New Automobiles by Older Consumers: Empirical Evidence and Interpretations, in: Journal of Marketing, 69, 2, pp. 97–113.CrossRef
Zurück zum Zitat Lee, L./ Amir, O./ Ariely, D. (2009): In Search of Home Economicus: Cognitive Noise and the Role of Emotion in Preference Consistency, in: Journal of Consumer Research, 36, 2, pp. 173–187.CrossRef Lee, L./ Amir, O./ Ariely, D. (2009): In Search of Home Economicus: Cognitive Noise and the Role of Emotion in Preference Consistency, in: Journal of Consumer Research, 36, 2, pp. 173–187.CrossRef
Zurück zum Zitat Moreau, C. P./ Herd, K. B. (2010): To Each His Own? How Comparisons with Others Influence Consumers’ Evaluations of Their Self-Designed Products, in: Journal of Consumer Research, 36, 5, pp. 806–819.CrossRef Moreau, C. P./ Herd, K. B. (2010): To Each His Own? How Comparisons with Others Influence Consumers’ Evaluations of Their Self-Designed Products, in: Journal of Consumer Research, 36, 5, pp. 806–819.CrossRef
Zurück zum Zitat Orth, U. (2005): Consumer Personality and Other Factors in Situational Brand Choice Variation, in: The Journal of Brand Management, 13, 2, pp. 115–133.CrossRef Orth, U. (2005): Consumer Personality and Other Factors in Situational Brand Choice Variation, in: The Journal of Brand Management, 13, 2, pp. 115–133.CrossRef
Zurück zum Zitat Payne, J. W. et al. (1992): A Constructive Process View of Decision Making: Multiple Strategies in Judgement and Choice, in: Acta Psychologica, 80, 1, pp. 107–141.CrossRef Payne, J. W. et al. (1992): A Constructive Process View of Decision Making: Multiple Strategies in Judgement and Choice, in: Acta Psychologica, 80, 1, pp. 107–141.CrossRef
Zurück zum Zitat Piller, F. T. (2004): Mass Customization: Reflections on the State of the Concept, in: International Journal of Flexible Manufacturing Systems, 16, 4, pp. 313–334.CrossRef Piller, F. T. (2004): Mass Customization: Reflections on the State of the Concept, in: International Journal of Flexible Manufacturing Systems, 16, 4, pp. 313–334.CrossRef
Zurück zum Zitat Piller, F. T./ Moeslein, K./ Stotko, C. M. (2004): Does Mass Customization Pay? An Economic Approach to Evaluate Customer Integration, in: Production Planning & Control, 15, 4, pp. 436–444.CrossRef Piller, F. T./ Moeslein, K./ Stotko, C. M. (2004): Does Mass Customization Pay? An Economic Approach to Evaluate Customer Integration, in: Production Planning & Control, 15, 4, pp. 436–444.CrossRef
Zurück zum Zitat Pine, B. J. (1993): Mass Customization: The New Frontier in Business Competition, Boston MA: Harvard Business School Press. Pine, B. J. (1993): Mass Customization: The New Frontier in Business Competition, Boston MA: Harvard Business School Press.
Zurück zum Zitat Salvador, F./ De Holan, P. M./ Piller, F. (2009): Cracking the Code of Mass Customization, in: MIT Sloan Management Review, 50, 3, pp. 71–78. Salvador, F./ De Holan, P. M./ Piller, F. (2009): Cracking the Code of Mass Customization, in: MIT Sloan Management Review, 50, 3, pp. 71–78.
Zurück zum Zitat Slovic, P. (1995): The Construction of Preferences, in: American Psychologist, 50, 5, pp. 364–371.CrossRef Slovic, P. (1995): The Construction of Preferences, in: American Psychologist, 50, 5, pp. 364–371.CrossRef
Zurück zum Zitat Smith, D./ Menon, S./ Sivakumar, K. (2005): Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets, in: Journal of Interactive Marketing, 19, 3, pp. 15–37.CrossRef Smith, D./ Menon, S./ Sivakumar, K. (2005): Online Peer and Editorial Recommendations, Trust, and Choice in Virtual Markets, in: Journal of Interactive Marketing, 19, 3, pp. 15–37.CrossRef
Zurück zum Zitat Tian, K. T./ Bearden, W. O./ Hunter, G. L. (2001): Consumers’ Need for Uniqueness: Scale Development and Validation, in: Journal of Consumer Research, 28, 1, pp. 50–66.CrossRef Tian, K. T./ Bearden, W. O./ Hunter, G. L. (2001): Consumers’ Need for Uniqueness: Scale Development and Validation, in: Journal of Consumer Research, 28, 1, pp. 50–66.CrossRef
Zurück zum Zitat Trentin, A./ Perin, E./ Forza, C. (2012): Product Configurator Impact on Product Quality, in: International Journal of Production Economics, 135, 2, pp. 850–859.CrossRef Trentin, A./ Perin, E./ Forza, C. (2012): Product Configurator Impact on Product Quality, in: International Journal of Production Economics, 135, 2, pp. 850–859.CrossRef
Zurück zum Zitat Von Hippel, E./ Katz, R. (2002): Shifting Innovation to Users via Toolkits, in: Management Science, 48, 7, pp. 821–833.CrossRef Von Hippel, E./ Katz, R. (2002): Shifting Innovation to Users via Toolkits, in: Management Science, 48, 7, pp. 821–833.CrossRef
Metadaten
Titel
Der Preis der Freundschaft — Soziale Interaktion in Produktkonfiguratoren
verfasst von
Lucas Beck
Publikationsdatum
01.10.2014
Verlag
Springer Fachmedien Wiesbaden
Erschienen in
Marketing Review St. Gallen / Ausgabe 5/2014
Print ISSN: 1865-6544
Elektronische ISSN: 1865-7516
DOI
https://doi.org/10.1365/s11621-014-0406-3

Weitere Artikel der Ausgabe 5/2014

Marketing Review St. Gallen 5/2014 Zur Ausgabe