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High Reliability Organisation (HRO) Principles of Collective Mindfulness: An Opportunity to Improve Construction Safety Management Read chapter Read first chapter

2019 | OriginalPaper | Chapter

A CIT-AHP Method for Identification of Communication Skill Factors in Metro Traffic Dispatching System

Authors : Yihang Du, Weining Fang

Published in: Advances in Safety Management and Human Factors

Publisher: Springer International Publishing

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Abstract

Metro traffic dispatching system is a typical safety critical system. Speech communication is an important part in the task of a dispatching crew, and the quality of communication may directly affect the safety and performance of the system. The purpose of this study is to identify and determine the communication skill factors of dispatcher. Twenty dispatchers selected from Beijing Metro Company taken as the participants for CIT method and obtained 13 factors to construct a communication skill model. Through the questionnaire with 5 metro experts and group decision-making AHP method used to calculate weight of factors and importance sequence. The results show 5 most important factors are precise expression, coordination, overall awareness, multi-tasks management and avoid ambiguity. The related conclusions can be applied to the investigation of communication performance of dispatcher crew and the design of non-technical skills training programs.

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Metadata
Title
A CIT-AHP Method for Identification of Communication Skill Factors in Metro Traffic Dispatching System
Authors
Yihang Du
Weining Fang
Copyright Year
2019
Book
Advances in Safety Management and Human Factors

Print ISBN: 978-3-319-94588-0

Electronic ISBN: 978-3-319-94589-7

Copyright Year: 2019

DOI
https://doi.org/10.1007/978-3-319-94589-7_15