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2021 | OriginalPaper | Chapter

3. A Literature Review on Performance Measurement

Authors : Daniel Amos, Cheong Peng Au-Yong, Zairul Nisham Musa

Published in: Measurement of Facilities Management Performance in Ghana's Public Hospitals

Publisher: Springer Singapore

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Abstract

This chapter explores and reviews performance measurement literature to understand the theoretical concepts and in particular identify the gaps in performance measurement literature. The chapter is presented in three parts. The first sections examines the concept of performance measurement generally and subsequently within the context of facilities management. The second part of the chapter deals with key performance indicators. In order to gain a broader knowledge of KPIs, a review of KPIs in construction and supply chains disciplines is conducted alongside KPIs in FM. Based on the integration of KPIs from the three disciplines, KPIs for the study are selected and presented.

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previous chapter Overview of Facilities Management and the Public Healthcare System in Ghana
next chapter Research Methodology
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Metadata
Title
A Literature Review on Performance Measurement
Authors
Daniel Amos
Cheong Peng Au-Yong
Zairul Nisham Musa
Copyright Year
2021
Publisher
Springer Singapore
Book
Measurement of Facilities Management Performance in Ghana's Public Hospitals

Print ISBN: 978-981-334-331-3

Electronic ISBN: 978-981-334-332-0

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-981-33-4332-0_3