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2021 | OriginalPaper | Chapter

A Multidisciplinary User-Centered Approach to Designing an Information Platform for Accessible Tourism: Understanding User Needs and Motivations

Authors : Pedro Teixeira, Joana Alves, Tiago Correia, Leonor Teixeira, Celeste Eusébio, Samuel Silva, António Teixeira

Published in: Universal Access in Human-Computer Interaction. Design Methods and User Experience

Publisher: Springer International Publishing

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Abstract

The present work aims to expand knowledge on user needs and the motivations of people with disabilities (PwD) in order to create a technological solution for addressing barriers in the accessible tourism market. For this, a user-centered design was followed, putting PwD at the center of the development process. This was obtained by identifying personas and scenarios contributing to a better depiction of the potential users, clearly describing their requirements and accessibility needs. For obtaining the characterization of personas, a comprehensive study in the area of accessible tourism, involving various tourism stakeholders was performed. The methods applied to collect the data were questionnaires, interviews and two focus groups with PwD. Two personas are presented in this article, illustrating the needs and motivations of two groups of PwD. In addition, two scenarios concerning the personas were also elaborated, showing how a technological solution can help the integration in tourism activities.

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Decreto-Lei no 163/2006. Diário da República n.o 152/2006, Série I de 2006-08-08

Title: A Multidisciplinary User-Centered Approach to Designing an Information Platform for Accessible Tourism: Understanding User Needs and Motivations
Authors: Pedro Teixeira
Joana Alves
Tiago Correia
Leonor Teixeira
Celeste Eusébio
Samuel Silva
António Teixeira
Publisher: Springer International Publishing
Book: Universal Access in Human-Computer Interaction. Design Methods and User Experience
Print ISBN: 978-3-030-78091-3

Electronic ISBN: 978-3-030-78092-0

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-78092-0_9

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