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Published in:
2011 | OriginalPaper | Chapter
A Platform Identification Method for Service Family Design Using a Process Model and a Clustering Method
Authors : Ki Moon Seung, Timothy W. Simpson, Jun Shu, Soundar R.T. Kumara
Published in: Mass Customization
Publisher: Springer London
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The objective in this research is to introduce a method for identifying a service platform along with variant and unique modules to create a service family by integrating object-oriented concepts, ontologies, and data mining techniques. A service process model is introduced to describe a service based on a sequence using a graph model and object-oriented concepts. Fuzzy clustering is employed to partition service processes into subsets to identify common modules – the platform – and specific modules for the given service family. To demonstrate the proposed method, we apply it to select a platform for a family of banking services.