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Published in:
2013 | OriginalPaper | Chapter
A Service Demand Forecasting Method using a Customer Classification Model
Authors : H. Koshiba, T. Takenaka, Y. Motomura
Published in: The Philosopher's Stone for Sustainability
Publisher: Springer Berlin Heidelberg
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This paper proposes a service demand forecasting method that uses a customer classification model to consider various customer behaviors. A decision support system is introduced that helps managers and employees in retail or restaurant stores. In addition, this paper proposes a process of development and launch, based on observation and implementation in real situations.