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2018 | OriginalPaper | Chapter

A Service Design Approach to Analyse, Map and Design Sharing Services

Author : Beatrice Villari

Published in: Multidisciplinary Design of Sharing Services

Publisher: Springer International Publishing

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Abstract

This chapter explores the relationship between sharing economy and service design to describe how the latter can contribute to innovation in designing sharing services. In the initial part of the chapter, a short summary on innovation in services and its relationship with the service design is described. In the central part, some case studies analysed during the SERSE research are reported in order to define a model of analysis based on three design features for designing services in and for the sharing economy: collaboration, participation and networking. In the final section, some design reflections on the contribution of service design in the sharing and collaborative economy are outlined.

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next chapter Co-design in a ‘Social’ Sharing Economy. Understanding Levels of Citizen Participation in Collaborative Services

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Title: A Service Design Approach to Analyse, Map and Design Sharing Services
Author: Beatrice Villari
Publisher: Springer International Publishing
Book: Multidisciplinary Design of Sharing Services
Print ISBN: 978-3-319-78098-6

Electronic ISBN: 978-3-319-78099-3

Copyright Year: 2018
DOI: https://doi.org/10.1007/978-3-319-78099-3_1

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