Accountability in Assertive Decisions Making

This scientific investigation is a proposal regarding managerial skills for decision making, in the context of emotional intelligence. The objective is to investigate the influence that accountability has on assertive decision-making in all areas and at all hierarchical levels of an SMB in the hospital sector in Tijuana, Baja California, México. The approach is qualitative in phenomenological design, carried out on 10 collaborators: 54.5% operative personnel, 18% support personnel, and 27.5% administrative area. The measurement instruments are focus groups and questionnaires to measure accountability. The data analysis is using descriptive statistics, SPSS version 22 program, and coding tables. The results show that 100% of the collaborators are not aware of the responsibility of the daily decisions and sometimes, the decision-maker prefers not to decide especially for fear of punishment. It is concluded that it is necessary to design an accountability model as a part of the continuous training requirements.