2022 | OriginalPaper | Chapter
An Apology Is More Than Just Saying “Sorry”: Framing Effects in Online Service Recoveries: An Abstract
Authors : Wolfgang J. Weitzl, Robert Zniva, Gerald Petz, Charlotte Pichler
Published in: Celebrating the Past and Future of Marketing and Discovery with Social Impact
Publisher: Springer International Publishing
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by