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Published in:
2014 | OriginalPaper | Chapter
An Evaluation of Performance of Territorial Services Center (TSC) by a Nonparametric Combination Ranking Method
The IQuEL Italian Project
Authors : Mario Bolzan, Livio Corain, Valeria De Giuli, Luigi Salmaso
Published in: Analysis and Modeling of Complex Data in Behavioral and Social Sciences
Publisher: Springer International Publishing
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Abstract
The work presents some results about a national project IQuEL-2010, aimed to solve some problems associated to the digital divide by Territorial Services Center (TSC). A specific survey was carried out by sample of local operator in the three Italian provinces (Padova, Parma Pesaro-Urbino). We applied a nonparametric combination (NPC) ranking method on a set of nine dimensions related the public services supplied. The results show important differences among the provinces, at least for six out of nine TSC abilities or performances and producing a Global satisfaction ranking.