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Published in:
2012 | OriginalPaper | Chapter
An SNA-Based Evaluation Framework for Virtual Teams
Authors : Lamia Ben Hiba, Mohammed Abdou Janati Idrissi
Published in: On the Move to Meaningful Internet Systems: OTM 2012 Workshops
Publisher: Springer Berlin Heidelberg
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Organizations are increasingly aware of the underlying forces of social networks and their impact on information and knowledge dissemination within virtual teams. However, assessing these networks is a challenge for team managers who need more complete toolkits in order to master team metrics. Social Network Analysis (SNA) is a descriptive, empirical research method for mapping and measuring relationships and flows between people, groups, organizations and other connected information/knowledge entities. In this article we establish a framework based on SNA to evaluate virtual teams.