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Published in:
2009 | OriginalPaper | Chapter
Analysis of Interpersonal Communication Processes in Digital Factory Environments
Authors : Jens Schütze, Heiko Baum, Martin Laue, Egon Müller
Published in: Leveraging Knowledge for Innovation in Collaborative Networks
Publisher: Springer Berlin Heidelberg
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The paper outlines the scope of influence of digital factory on the interpersonal communication process and the exemplary description of them. On the basis of a brief description about the theoretical basic concepts of the digital factory occurs the illustration of communicative features in digital factory. Practical coherences of interpersonal communication from a human oriented view were analyzed in Volkswagen AG in Wolfsburg in a pilot project. A modeling method was developed within the process analysis. This method makes it possible to visualize interpersonal communication and its human oriented attribute in a technically focused workflow. Due to the results of a developed inquiry about communication analysis and process models of modeling methods it was possible to build the processes in a suitable way for humans and to obtain a positive implication on the communication processes.