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Published in:
2017 | OriginalPaper | Chapter
Analysis of the Practices for the CMMI-SVC in an ISO/IEC 20000-1 Certified Organization
Authors : Ayşegül Ünal, Rabia Burcu Karaomer, Onur Kaynak
Published in: Systems, Software and Services Process Improvement
Publisher: Springer International Publishing
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Abstract
CMMI-SVC (Capability Maturity Model Integration for Services) is a process models for service provider organizations and ISO/IEC 20000 is ITIL based service management system standard. These are mature and accepted internationally. CMMI-SVC and ISO/IEC 20000 are tools for companies to develop their processes. Companies use these to increase quality of their services and productivity of teams and to decrease maintenance cost and time. Although, CMMI-SVC is a process model and ISO/IEC 20000 is a standard there is some similarities between them. In this study, we described the relationship between CMMI-SVC and ISO/IEC 20000 and the roadmaps of the two tools and gave pairing of systems according to these roadmaps. In this work, the aim is to define extra things to do for an organization that already has ISO/IEC 20000 certification, to get CMMI-SVC level 3 certification.