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The Human-Side of Service Engineering: Advancing Technology’s Impact on Service Innovation Read chapter Read first chapter

2021 | OriginalPaper | Chapter

Analyzing Actor Engagement in Data-Driven Business Models Innovation in the Context of Smart Cities by Creating a Common Understanding

Authors : Babett Kühne, Michel Muschkiet

Published in: Advances in the Human Side of Service Engineering

Publisher: Springer International Publishing

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Abstract

Since the advancing digitization, the amount of data increases exponentially and the potential to use this data to innovate data-driven business models is high. In the city, in particular, the new technologies generate large amounts of data that can be used to make a city smarter. However, the process of innovating new data-driven business models is complex and not trivial to create a shared understanding between the different involved actors. Our research shows that the link between data and the citizen's value proposition is not clear and requires specific steps in between. To support such processes, this work develops a graphical artifact for the Smart City area. Firstly, we supplement the existing knowledge of data-driven Smart City Services and lay the foundation for further concepts in this area. Second, the artifact can be used in practice to make their city smarter and to innovate data-driven business models.

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previous chapter Human Centered Service Design (HCSD): Why HCSD Needs a Multi-level Architectural View
next chapter Fostering Human Centred Design in Public Service Development
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Metadata
Title
Analyzing Actor Engagement in Data-Driven Business Models Innovation in the Context of Smart Cities by Creating a Common Understanding
Authors
Babett Kühne
Michel Muschkiet
Copyright Year
2021
Book
Advances in the Human Side of Service Engineering

Print ISBN: 978-3-030-80839-6

Electronic ISBN: 978-3-030-80840-2

Copyright Year: 2021

DOI
https://doi.org/10.1007/978-3-030-80840-2_30