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Analysis of Factors Influencing the Adoption of Artificial Intelligence for Crime Management Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Antecedents to Continuance Intention to Use eGovernment Services in India

Authors : Brinda Sampat, Kali Charan Sabat

Published in: Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation

Publisher: Springer International Publishing

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Abstract

There are several studies that have examined the factors that determine users’ attitude to adopt eGovernment services. However, there are not many studies that have explored what makes users continue to use these services. The purpose of this paper is to identify the most salient factors that influence users to continue to use eGovernment services in India. To achieve this, the paper examines the role of confirmation and satisfaction in influencing citizens’ attitude leading to intention to continue using eGovernment services. In order to investigate the key factors that affect an individual’s use of Information and Communication Technology (ICT) within the context of electronic government, a framework combining Expectation Confirmation Theory and Technology Acceptance Model is used to investigate satisfaction and continuity of use of eGovernment services.

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Metadata
Title
Antecedents to Continuance Intention to Use eGovernment Services in India
Authors
Brinda Sampat
Kali Charan Sabat
Copyright Year
2020
Book
Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation

Print ISBN: 978-3-030-64848-0

Electronic ISBN: 978-3-030-64849-7

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-64849-7_25

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