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2017 | OriginalPaper | Chapter

Application of User Experience Map and Safety Map to Design Healthcare Service

Authors : Jinhua Li, Long Liu, Yayan Zheng

Published in: Advances in Human Factors and Ergonomics in Healthcare

Publisher: Springer International Publishing

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Abstract

Design for healthcare service involves two critical issues: imbed safety and expected user experience. Many researches have already been conducted in this area but mostly consider these two issues separately. This paper described a study in 2015 with Chinese designers who work on healthcare service design, to find out the advantage and disadvantage of the methods they used. Obvious unbalanced consideration between safety and experience has been found in their design process. Based on this result, through case study and theoretical analysis, a possibility to combine the experience map of EBD and safety map of FMEA to help designers coping with healthcare service design issues efficiently is proposed. The initial model of this method is discussed and presented in this paper.

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previous chapter Methodology of Care Humanitude in Promoting Self-care in Dependent People: An Integrative Review
next chapter An Assessment on the Level of Knowledge of Biosecurity Measures in the Academic Environment
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Metadata
Title
Application of User Experience Map and Safety Map to Design Healthcare Service
Authors
Jinhua Li
Long Liu
Yayan Zheng
Copyright Year
2017
Book
Advances in Human Factors and Ergonomics in Healthcare

Print ISBN: 978-3-319-41651-9

Electronic ISBN: 978-3-319-41652-6

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-41652-6_19

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