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Published in:
2022 | OriginalPaper | Chapter
Artificial Intelligence (AI) Powered Customer Care
Authors : Tanmay Dalal, Prakhar Chaudhary, Sanjay Singh Rawat, Yuti Metha
Published in: ISUW 2021
Publisher: Springer Nature Singapore
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Abstract
This paper provides details on how Utilities can ensure elevated customer experience by reinventing the customer care experience leveraging Artificial Intelligence (AI). The paper introduces AI Powered Care—which as a concept is not just limited to only chatbots but extends seamless customer interaction both internally in the organization and externally through different channels. AI can provide Utilities with avenues to service customers in their preferred channels. AI can predict customer behavior and identify and nurture the most valuable leads, through in image and voice recognition are driving the growth of the regional market. Artificial Intelligence market will surpass $100 billion by 2025 and expected to trim business cost by more than $8 billion per year by 2022.