30. Auditing and Comparing Innovation Management Capability in the Municipal Field: A Case Study

The purpose of this paper is to audit and compare innovation management capability of two organizations using an auditing tool proposed by Tidd and Bessant (Managing Innovation: Integrating Technological, Market and Organizational Change, 5th ed. Wiley, West Essex, 2014) which constitutes of five dimensions: Strategy, Innovation Process, Learning, Innovative Organization, and Linkages. Both organizations were selected from the municipal field, a municipality in UAE and a municipality in Jordan. A sample was selected from each organization from High Suggestion Department (HSD) and Low Suggestion Departments (LSD). The auditing tool was distributed to respondents. Results have been obtained and discussed. A comparison has been conducted between both organizations in terms of their innovation management capabilities. Moreover, a comparison has been conducted between the HSD and LSD within each organization. The results of the study revealed that the municipality in UAE obtained higher scores in all auditing dimensions; hence, it is concluded that the municipality in UAE has higher innovation management capability than the municipality in Jordan. Moreover, each organization shall take care of the different components of innovation management with balance in order to maintain it.