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Published in:
2010 | OriginalPaper | Chapter
Augmenting BPM with Social Software
Authors : Rainer Schmidt, Selmin Nurcan
Published in: Business Process Management Workshops
Publisher: Springer Berlin Heidelberg
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The relationship of social software and business processes can be twofold. On one hand, business processes may use social software. On the other hand, business processes maybe the object of social software. That means social software is used to act upon the business processes and augment classic BPM approaches. In particular, the benefits from coupling BPM and social software are based on the integration of four principles within social software and their application to business process management (BPM): weak ties, social production, egalitarianism and Service-Dominant Logic. Weak ties are spontaneously created connections between non-predetermined individuals. Social production is the creation of artifacts, by combining the input from independent contributors. The merging of the role of contributor creates the egalitarianism of social software and the consumer of the artifacts created. Thus social software implies, a mutual provisioning of services instead of a unidirectional one.