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2020 | OriginalPaper | Chapter

BP-IT Alignment in SMEs: A Game-Based Learning Approach to Increase Stakeholders’ Maturity

Authors : Mahi Samir Ismail, Ralf Klischewski

Published in: Business Process Management

Publisher: Springer International Publishing

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Abstract

This research addresses the lack of sufficient guidance to SMEs with regards to how BP-IT alignment can be achieved in an affordable and scalable manner. The design science approach focused on SME managers and consultants as potential users of the Aligner that incorporates game-based training for raising awareness and maturity building. The deliverables are the Aligner design manual, a game design document as well as a prototype of the user interface, all of which can be considered a blueprint for game production. All parts of the blueprint are based on theoretical grounding and/or support from the literature and were demonstrated to and evaluated with the relevant stakeholders. Evaluation by representatives of both user groups indicate that the concept and UI prototype of the Aligner are indeed suitable for addressing SME-specific circumstances of BP-IT alignment. Given also the affordance and scalability of a gamified solution in principle, the validated blueprints promise to be useful for the development and application of practical games and incorporate transferable know-how for BPM-related game design regarding BP-IT alignment in SMEs.

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previous chapter A Typological Framework of Process Improvement Project Stakeholders

next chapter Understanding Quality in Declarative Process Modeling Through the Mental Models of Experts

The full interviews are available at https://drive.google.com/file/d/1JW8nZ7sMaHTPXDu9WRMypXvidBfCqaLZ/view?usp=sharing.

The survey details are available at https://drive.google.com/file/d/1vgo9fm6XDKs8qzyY0OKVhd86duVyUuPL/view?usp=sharing.

Full testing questionnaire with the SME manager’s before & after results is available at: https://drive.google.com/file/d/1WdkNdSBQ7PvDbIVm2UFeHCcWOfI0Sca0/view?usp=sharing.

The full Aligner Design Manual is available at https://drive.google.com/file/d/1qmuteISwek1jXeBZzyArTGwTM0IiMA0H/view?usp=sharing.

The UI design is available at https://drive.google.com/file/d/1UuIJ1tbX45AMRTt8WMbnZDQ64nEDDWAa/view?usp=sharing.

The full GDD is available at https://drive.google.com/file/d/1-BR6teKO-3ZbWzv3aOakknTDUMKZPfV6/view?usp=sharing.

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Title: BP-IT Alignment in SMEs: A Game-Based Learning Approach to Increase Stakeholders’ Maturity
Authors: Mahi Samir Ismail
Ralf Klischewski
Publisher: Springer International Publishing
Book: Business Process Management
Print ISBN: 978-3-030-58665-2

Electronic ISBN: 978-3-030-58666-9

Copyright Year: 2020
DOI: https://doi.org/10.1007/978-3-030-58666-9_23

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