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Published in:
2011 | OriginalPaper | Chapter
Business Continuity Solutions for SaaS Customers
Authors : Tommy van de Zande, Slinger Jansen
Published in: Software Business
Publisher: Springer Berlin Heidelberg
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Organizations are increasingly adopting SaaS-solutions in favor of traditional on-premise solutions, because of the advantages in terms of cost reduction, implementation time and scalability. Business continuity of these SaaS-solutions is often neglected, even when business processes that depend on the SaaS-solution are critical. This paper addresses business continuity for SaaS-solutions by identifying and evaluating different business continuity solutions to protect customers from the risk of their SaaS-provider going bankrupt. Two solutions; ‘SaaS-escrow’ and the ‘SaaS-guarantee-fund’, are evaluated in expert interviews and a survey. The conclusions of this research are that there is a need for SaaS business continuity solutions, SaaS continuity solutions are not frequently employed, and that the two solutions presented here are favored equally by a panel of business managers.