Skip to main content
Disciplines
Automotive Business IT + Informatics Construction + Real Estate Electrical Engineering + Electronics Energy + Sustainability Insurance + Risk Finance + Banking Management + Leadership Marketing + Sales Mechanical Engineering + Materials
Events
DE
EN
Books
Journals
Topic Page
Marketing
Start single access now
Access for companies
EXTENDED SEARCH
Log in
Top
Published in:
Reading and Managing Service Businesses Read chapter Read first chapter

2020 | OriginalPaper | Chapter

3. Business Models and Service Strategy

Authors : John R. Bryson, Jon Sundbo, Lars Fuglsang, Peter Daniels

Published in: Service Management

Publisher: Springer International Publishing

Log in

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

The chapter explores strategy and development as part of the ongoing debate on business models. The business model approach provides a useful structure for comparing the three different, but linked, elements of a business model—value propositions, value networks and value-capturing mechanisms. Disruptive innovation can occur anywhere within or between these three elements. Disruptive innovation continues to transform service businesses by destroying existing business models and via the development of new business models. The pace of disruption continues to increase, reflecting an escalation in the velocity of change. Central to the development of new service-based business models are innovations in monetarization or in revenue or value capture mechanisms. Multi-sided business models, or triadic business models, represent one form of innovative value capture based on the monetarization of derivative currencies. This, however, is only one form. Globalization has led to intensified competition that has driven innovation in business models but also service operations.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

inform now
previous chapter Service Research and Service Theory
next chapter Techno Service Worlds? Digitization of Service Businesses
Appendix
Available only for authorised users
Literature
Alford, J., & Greve, C. (2017). Strategy in the Public and Private Sectors: Similarities, Differences and Changes. Administrative Science, 7(4), 35–47.CrossRef
Aversa, P., Furnari, S., & Haefliger, S. (2015). Business Model Configurations and Performance: A Qualitative Comparative Analysis in Formula One Racing, 2005–2013. Industrial and Corporate Change, 24(3), 655–676.CrossRef
Baden-Fuller, C., & Morgan, M. (2010). Business Models. Long Range Planning, 43(2–3), 156–171.CrossRef
Baker, T., Miner, A. S., & Eesley, D. T. (2003). Improvising Firms: Bricolage, Account Giving and Improvisational Competencies in the Founding Process. Research Policy, 32(2), 255–276.CrossRef
Bellman, R., Clark, C., Craft, C., Malcolm, D. G., & Ricciardi, F. (1957). On the Construction of a Multi-stage, Multi-person Business Game. Operations Research, 5(4), 469–503.CrossRef
Bower, J. L., & Christensen, C. M. (1995). Disruptive Technologies: Catching the Wave. Harvard Business Review, 73(1), 43–53.
Bryson, J. R., & Buttle, M. (2005). Enabling Inclusion through Alternative Discursive Formations: The Regional Development of Community Development Loan Funds (CDLFs) in the United Kingdom. The Service Industries Journal, 25(2), 273–286.CrossRef
Bryson, J. R., & Lombardi, R. (2009). Balancing Product and Process Sustainability against Business Profitability: Sustainability as a Competitive Strategy in the Property Development Process. Business Strategy and the Environment, 18(2), 97–107.CrossRef
Bryson, J. R., Mulhall, R. A., & Song, M. (2017). Urban Assets and the Financialisation Fix: Land Tenure, Renewal and Path Dependency in the City of Birmingham. Cambridge Journal of Regions, Economy and Society, 10(3), 455–469.CrossRef
Bryson, J. R., Mulhall, R. A., Song, M., Loo, B. P. Y., Dawson, R., & Rogers, C. D. F. (2018). Alternative-Substitute Business Models and the Provision of Local Infrastructure: Alterity as a Solution to Financialization and Public-Sector Failure. Geoforum, 95, 25–34.CrossRef
Cecere, G., Corrocher, N., & Battaglia, R. D. (2015). Innovation and Competition in the Smartphone Industry: Is there a Dominant Design? Telecommunications Policy, 39(3–4), 162–175.CrossRef
Chesbrough, H., & Rosenbloom, R. (2010). The Role of the Business Model in Capturing Value from Innovation: Evidence from Xerox Corporation’s Technology Spin-off Companies. Industrial and Corporate Change, 11(3), 529–555.CrossRef
Clegg, S. R., Kornberger, M., Pitsis, T. S., & Mount, M. (2019). Managing and Organizations: An Introduction to Theory and Practice. London: Sage.
Di Domenico, M., Haugh, H., & Tracey, P. (2010). Social Bricolage: Theorizing Social Value Creation in Social Enterprises. Entrepreneurship Theory and Practice, 34(4), 681–703.CrossRef
Ehret, M., & Wirtz, J. (2015). Creating and Capturing Value in the Service Economy: The Crucial Role of Business Services in Driving Innovation and Growth. In J. R. Bryson & P. W. Daniels (Eds.), Handbook of Service Business. Cheltenham: Edward Elgar.
Elkington, J. (1997). Cannibals with Forks: The Triple Bottom Line of 21stCentury Business. Oxford: Capstone Publishing.
Epstein, G. A. (2005). Financialization and the World Economy. In G. A. Epstein (Ed.), Financialization of the World Economy. Cheltenham: Edward Elgar.
Fingleton, E. (1999). In Praise of Hard Industries: Why Manufacturing, Not the New Economy, Is the Key to Future Prosperity. London: Orion.
Hagiu, A., & Wright, J. (2015). Multi-Sided Platforms. International Journal of Industrial Organization, 43, 162–174.CrossRef
International Integrated Reporting Council. (2013). Business Model: Background Paper for Integrated Reporting. London: International Integrated Reporting Council.
Jones, G. M. (1960). Educators, Electrons, and Business Models: A Problem in Synthesis. Accounting Review, 35(4), 619–626.
Kenney, M., & Zysman, J. (2016). The Rise of the Platform Economy. Issues in Science and Technology, 32(3), 61–69.
Kim, J., & Mahoney, J. T. (2010). A Strategic Theory of the Firm as a Nexus of Incomplete Contracts: A Property Rights Approach. Journal of Management, 36(4), 806–826.CrossRef
Kley, F., Lerch, C., & Dallinger, D. (2011). New Business Models for Electric Cars – A Holistic Approach. Energy Policy, 39(6), 3392–3403.CrossRef
Knights, D., & Morgan, G. (1990). The Concept of Strategy in Sociology: A Note of Dissent. Sociology, 24(3), 475–483.CrossRef
Komatsu, T., Deserti, A., Rizzo, F., Celi, M., & Alijani, S. (2017). Social Innovation Business Models: Coping with Antagonistic Objectives and Assets. In S. Alijani & C. Karyotis (Eds.), Finance and Economy for Society: Integrating Sustainability. Bingley: Emerald.
Krippner, G. (2004). What Is Financialization. In mimeo. California: Department of Sociology, UCLA.
Levinson, M. (2006). The Box: How the Shipping Container Made the World Smaller and the World Economy Bigger. Princeton: Princeton University Press.
Lieberman, R. K. (1995). Steinway & Sons. New Haven: Yale University Press.
Lindblom, C. E. (1959). The Science of “Muddling Through”. Public Administration Review, 19(2), 79–88.CrossRef
Livesey, F. (2006). Defining High Value Manufacturing. Cambridge: Institute for Manufacturing.
Malecki, E. J. (2002). The Economic Geography of the Internet’s Infrastructure. Economic Geography, 78(4), 399–424.CrossRef
Mazzucato, M. (2018). The Value of Everything. London: Allen Lane.
Merchant, B. (2017). The One Device: The Secret History of the iPhone. New York: Little Brown and Company.
Miller, H. (2001). A Moral Victory? Director, May, 58–62.
Mintzberg, H. (1978). Patterns in Strategy Formation. Management Science, 24(9), 934–948.CrossRef
Mintzberg, H. (1988). Opening Up the Definition of Strategy. In J. B. Quinn, H. Mintzberg, & R. M. James (Eds.), The Strategy Process. Englewood Cliffs: Prentice-Hall.
Rochet, J. C., & Tirole, J. (2006). Two-Sided Markets: A Progress Report. RAND Journal of Economics, 37(3), 645–667.CrossRef
Sundbo, J., & Sørensen, F. (Eds.). (2013). Handbook on the Experience Economy. Cheltenham: Edward Elgar.
Teece, D. (2010). Business Models, Strategy and Innovation. Long Range Planning, 43(2–3), 172–194.CrossRef
Watson, T. J. (1994). In Search of Management: Culture, Chaos & Control in Managerial Work. London: ITP.
Weick, K. E. (1993). Organizational Redesign as Improvisation. In G. P. Huber & W. H. Glick (Eds.), Organizational Change and Redesign: Ideas and Insights for Improving Performance (pp. 346–379). Oxford: Oxford University Press.
Wirtz, B. W. (2011). Business Model Management: Design – Instruments - Success Factors. Heidelberg: Gabler Verlag.CrossRef
Zott, C., & Amit, R. (2008). The Fit between Product Market Strategy and Business Model: Implications for Firm Performance. Strategic Management Journal, 29(1), 1–26.CrossRef
Zott, C., Amit, R., & Massa, M. (2011). The Business Model: Recent Developments and Future Research. Journal of Management, 37(4), 1019–1042.CrossRef
Bryson, J. E., & Daniels, P. W. (Eds.). (2015). Handbook of Service Business. Cheltenham: Edward Elgar.
Foss, N. J., & Saebi, T. (Eds.). (2015). Business Model Innovation: The Organizational Dimension. Oxford: Oxford University Press.
Krippner, G. R. (2005). The Financialization of the American Economy. Socio-Economic Review, 3(2), 173.CrossRef
Metadata
Title
Business Models and Service Strategy
Authors
John R. Bryson
Jon Sundbo
Lars Fuglsang
Peter Daniels
Copyright Year
2020
Publisher
Springer International Publishing
Book
Service Management

Print ISBN: 978-3-030-52059-5

Electronic ISBN: 978-3-030-52060-1

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-52060-1_3

Premium Partner

    Image Credits