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Published in:
2013 | OriginalPaper | Chapter
6. Business Process Modelling
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Abstract
Processes form the heart of every organization regardless of its size, type, or age. These processes may be formal and documented or informal existing in people’s heads. Regardless of their type processes are generally complex, require deep understanding, and need to be communicated well. Needless to say business process modelling (BPM) has evolved as a top priority for companies in the recent years. A survey of CIOs has found that a top business priority for their company was business process improvement. There are a number of options for improving business processes—like business process reengineering; adopting new process management techniques, such as Six Sigma; or enhancing old systems through adding new capabilities.