2015 | OriginalPaper | Chapter
Captive and Shared Service Centres
Authors : Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks
Published in: The Handbook of Global Outsourcing and Offshoring
Publisher: Palgrave Macmillan UK
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Offshore captive centres are one of a broad range of sourcing models available to firms. While most of the literature on outsourcing and offshoring has focused on a third-party sourcing arrangement, this chapter will solely examine the option of in-house, however, from an offshore or nearshore location. The key aspects examined in this chapter are: The history of the captive centre industryThe strategies captive centres have pursuedThe trends and changes in the captive centre industryShared Service Centres and the captive model.