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2015 | OriginalPaper | Chapter
Combining Balanced Scorecard and Data Envelopment Analysis to Design Performance Measurement for Supply Chain Actor and Regulator: A Case Study in Innovative Product in Indonesia
Authors : Elisa kusrini, Subagyo, Nur Aini Masruroh
Published in: Industrial Engineering, Management Science and Applications 2015
Publisher: Springer Berlin Heidelberg
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This research is a sequel of the authors’ earlier conducted researches in the fields of identifying the key performance indicator for actors and regulators. In the previous study, authors proposed a model based on Balanced Scorecard perspective, by integrating process based on SCOR into the internal business processes and incorporated the role of regulators in each perspective. This model referred as B-S-Rc model (Balanced Scorecard-SCOR-Regulator contribution). The weakness of this model is it has no standard methodology and the inability to provide a benchmark. The objective of the present study is developing a model to overcome the shortcomings of the B-S–Rc, by combining the B-S - Rc with Data Envelopment Analysis (DEA). This integrated model is validated on supply chain’s SME and regulators of innovative products in Yogyakarta, Indonesia. It is found that the combination of BS-Rc-DEA provides information that enables benchmarking to overcome the weaknesses of B-S-Rc model.