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2019 | Book

Dynamic Connections: Interdisciplinary Approaches to Conflict and Communication Read chapter Read first chapter

Communication and Conflict Studies

Disciplinary Connections, Research Directions

Editors: Assoc. Prof. Adrienne P. Lamberti, Prof. Anne R. Richards

Publisher: Springer International Publishing

Part of: Springer Professional "Wirtschaft+Technik" , Springer Professional "Wirtschaft" , Springer Professional "Technik"

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About this book

This book explores relations between communication and conflict. How one thinks about communication is demonstrated as shaping how one approaches conflict, and vice versa. Individuals engaged in conflict transformation apply the tools and strategies of their field while communicating to widely divergent audiences. Professional communicators not only create an infinite range of documents to help ensure that work is accomplished effectively, efficiently, and safely, but also address conflicts in the workplace and in the public sphere. Thoughtfully exploring connections between communication studies and conflict studies, this collection engages with research and practice on topics including the potential of social media during revolution, the role of gender during mediation, and the importance of critical genre usage during industrial crisis.

Table of Contents

Frontmatter
Chapter 1. Dynamic Connections: Interdisciplinary Approaches to Conflict and Communication
Abstract
This chapter illustrates that how one thinks about communication must shape how one approaches conflict, and vice versa. Individuals hoping to transform conflict not only must apply the tools and strategies of their field but must do so in the context of communicating to specific and often widely divergent audiences. Likewise, not only must communicators create documents to help ensure that work is accomplished effectively, efficiently, and safely, but they must deal with their own and others’ conflicts. This chapter highlights research and practice in a range of contexts, including the roles of social media in war, of gender in alternative dispute resolution, and of genre during times of industrial crisis.
Anne R. Richards, Adrienne P. Lamberti
Chapter 2. Are There Ways That Digital Technologies Break Down Walls of Communication During Conflict? Lessons from Leaders of a Women’s Movement in Egypt
Abstract
Effective communication is fundamental in conflict resolution insofar as conflicts often begin after communication among belligerent parties has ended. From Fisher and Ury’s Getting to Yes (1981) to Lederach’s The Moral Imagination (2005), decades-long scholarship in conflict resolution has unearthed various dynamics of negotiation strategies and conflict communication. But the focus by conflict resolution scholars on communication’s behavioral aspects dwarfs inquiry into its structural aspects (debunking myths and facilitating attitudinal change). Owing to the proliferation of mobile-based digital technologies and their uses in social change processes, a new scholarly discourse is slowly emerging which holds that digital technology can highlight the structural aspects of conflict. How does this optimism regarding new communication tools resonate in conflict resolution literature, and what are the transformative impacts, if any, of mobile-based interactive digital technology in shaping structural issues in conflict? Drawing on a case study of HarassMap—a social movement NGO in Egypt focused on changing attitudes toward and preventing gender-based violence—we offer an analytical framework to facilitate a comprehensive understanding of the evolving potentials of these digital tools in conflict resolution.
Ziaul Haque, Joseph G. Bock
Chapter 3. Is Mediation Too “Feminine” for Him? Men and Masculinity During Mediation Communication
Abstract
Few studies focusing on conflict resolution and communication explore how mediation affects male participants. Applying research on masculine and male studies, this article identifies how the mediation process itself may alienate, intimidate, or offend participants by virtue of their gender identity, regardless of the gender of the mediator(s). The article concludes by providing insights and tactics for mediators who wish to encourage male participants to communicate more actively, fully, and honestly in order to conclude the mediation process with a greater sense of fairness for all.
Brett H. Butler, Aza Howard Butler
Chapter 4. The Conflict of Genre: Disciplinary Terminology and Conceptual Overlap in the Context of the Annual Report
Abstract
This article explores the annual report genre in light of what scholars in the field of conflict management might refer to as “intrapersonal conflict” and, alternatively, what scholars in the field of communication might refer to as “cognitive dissonance.” Based on reports published by Ford and Toyota, we use lenses within the fields of rhetorical and communication studies to explore automobile companies’ use of discourse in the annual report, a genre with multiple and diverse stakeholders. Striving to adapt this genre to reflect an awareness of readers’ inner tensions regarding the company, or even to temporarily heighten readers’ doubts concerning, in this case, whether to remain a customer, may, we argue, improve transparency, enhance trust, and in the end strengthen the bond between organization and stakeholder.
Marcy Leasum Orwig, Anish Dave
Backmatter
Metadata
Title
Communication and Conflict Studies
Editors
Assoc. Prof. Adrienne P. Lamberti
Prof. Anne R. Richards
Copyright Year
2019
Electronic ISBN
978-3-030-32746-0
Print ISBN
978-3-030-32745-3
DOI
https://doi.org/10.1007/978-3-030-32746-0