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Basic Concepts of Global Operations Strategy Read chapter Read first chapter

2013 | OriginalPaper | Chapter

4. Competency-Based Fundamentals

Author : Yeming Gong

Published in: Global Operations Strategy

Publisher: Springer Berlin Heidelberg

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Abstract

This chapter starts with the evolution of operational competencies and presents a competency-based view of global operations strategy. After introducing concepts of global operational competencies, including time, quality, cost, flexibility and value-based competencies, we discuss the roles of competencies in global operations strategy and address approaches to achieving competencies. We use case examples including Toyota, Ryanair Airline, Mass Customization in Starbucks, Quality Excellence in Bosch, Time-based Competency of Zara, Grameen Bank, Kiva Systems and Amazon, and a case Samsung versus Apple Battle to explain competency-based fundamentals.

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previous chapter Rationale Behind Operational Globalization
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Metadata
Title
Competency-Based Fundamentals
Author
Yeming Gong
Copyright Year
2013
Publisher
Springer Berlin Heidelberg
Book
Global Operations Strategy

Print ISBN: 978-3-642-36707-6

Electronic ISBN: 978-3-642-36708-3

Copyright Year: 2013

DOI
https://doi.org/10.1007/978-3-642-36708-3_4