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Published in:
Introduction: An Overview of Crisis Communication Read chapter Read first chapter

2016 | OriginalPaper | Chapter

12. Controlling Environmental Crisis Messages in Uncontrollable Media Environments: The 2011 Case of Blue-Green Algae on Grand Lake O’ the Cherokees, OK

Authors : Alicia M. Mason, Ph.D., James R. Triplett, Ph.D.

Published in: Communicating Climate-Change and Natural Hazard Risk and Cultivating Resilience

Publisher: Springer International Publishing

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Abstract

This chapter documents a content analysis of 62 media reports related to the 2011 blue-green algae (BGA) outbreak on Grand Lake O’ the Cherokees, Oklahoma. A three-stage crisis model is used to understand the media framing and crisis communication related to the event. Media reports were categorized according to modality. The data set included: traditional media reports (n = 21, 33 %), online blogs (n = 7, 11 %), and online press releases (n = 34, 54 %). These units of analysis represent both controlled and uncontrolled media representations of the crisis event. The objectives of this analysis are to understand how risk and crisis communication strategies were utilized before, during, and after the BGA outbreak. Five strategies and techniques for improving crisis communication effectiveness are detailed. Limitations and implications are provided.

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Metadata
Title
Controlling Environmental Crisis Messages in Uncontrollable Media Environments: The 2011 Case of Blue-Green Algae on Grand Lake O’ the Cherokees, OK
Authors
Alicia M. Mason, Ph.D.
James R. Triplett, Ph.D.
Copyright Year
2016
Book
Communicating Climate-Change and Natural Hazard Risk and Cultivating Resilience

Print ISBN: 978-3-319-20160-3

Electronic ISBN: 978-3-319-20161-0

Copyright Year: 2016

DOI
https://doi.org/10.1007/978-3-319-20161-0_12