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Published in:
2019 | OriginalPaper | Chapter
11. Corporate Culture and People-Centric Leadership at Beryl: An Interview with Paul Spiegelman
Author : Larry Peters
Published in: The Simple Truths About Leadership
Publisher: Springer International Publishing
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Abstract
In the final chapter, I exemplify the main messages in this book by taking a look at a remarkable company, Beryl, and its founder and leader, Paul Spiegelman. Beryl is a call center, yes a call center, but as a business, and with and because of their culture, has been given a Best Place to Work Award nine times in the past two decades. This reflects their strong People-Centric culture, led by a true People-Centric leader. In the interview, Paul shares how he thinks about leadership, culture, their intersection, and creating changes in both how we lead and in our culture. I end this chapter, and the book, connecting the dots between Paul’s experience and viewpoint and the main messages in this book.