Skip to main content
Top

2023 | OriginalPaper | Chapter

2. Creating a Good Experience

Author : Phil Turner

Published in: A Psychology of User Experience

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config
loading …

Abstract

A good “user experience” (from using digital products) is highly desirable. A good user experience arises from the easy coping with the product which we find aesthetically attractive and effectively pleasing.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Footnotes
1
International Organization for Standardization.
 
Literature
go back to reference Alben L (1996) Defining the criteria for effective interaction design. Interactions 3(3):11–15 Alben L (1996) Defining the criteria for effective interaction design. Interactions 3(3):11–15
go back to reference Barsalou LW (1991) Deriving categories to achieve goals. In: Bower G (ed) The psychology of learning and motivation: advances in research and theory, vol 27. Academic Press, San Diego, CA, pp 1–64 Barsalou LW (1991) Deriving categories to achieve goals. In: Bower G (ed) The psychology of learning and motivation: advances in research and theory, vol 27. Academic Press, San Diego, CA, pp 1–64
go back to reference Barsalou LW (2021) Categories at the interface of cognition and action. Building categories in interaction: Linguistic resources at work, 35–72 Barsalou LW (2021) Categories at the interface of cognition and action. Building categories in interaction: Linguistic resources at work, 35–72
go back to reference Bloch PH (1995) Seeking the ideal form: Product design and consumer response. Journal of Marketing 59(3):16–29 Bloch PH (1995) Seeking the ideal form: Product design and consumer response. Journal of Marketing 59(3):16–29
go back to reference Blythe MA, Monk AF, Overbeeke K, Wright PC (eds) (2003) Funology: from usability to enjoyment. Kluwer Academic Publishers, Dordrecht Blythe MA, Monk AF, Overbeeke K, Wright PC (eds) (2003) Funology: from usability to enjoyment. Kluwer Academic Publishers, Dordrecht
go back to reference Blythe MA, Overbeeke K, Monk AF,Wright PC (eds) (2004) Funology: from usability to enjoyment. Dordrecht: Springer Netherlands Blythe MA, Overbeeke K, Monk AF,Wright PC (eds) (2004) Funology: from usability to enjoyment. Dordrecht: Springer Netherlands
go back to reference Chrysikou EG (2006) When shoes become hammers: goal-derived categorization training enhances problem-solving performance. J Exp Psychol Hum Learn Perform 32:935–942 Chrysikou EG (2006) When shoes become hammers: goal-derived categorization training enhances problem-solving performance. J Exp Psychol Hum Learn Perform 32:935–942
go back to reference Dennett DC (1988) Quining qualia. In Consciousness in modern science. Oxford University Press, UK Dennett DC (1988) Quining qualia. In Consciousness in modern science. Oxford University Press, UK
go back to reference Dewey J (1934/1980) (reprint) Art as experience. Perigee Books, New York Dewey J (1934/1980) (reprint) Art as experience. Perigee Books, New York
go back to reference Forlizzi J, Battarbee K (2004) Understanding experience in interactive systems. In: Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques. ACM, pp 261–268 Forlizzi J, Battarbee K (2004) Understanding experience in interactive systems. In: Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques. ACM, pp 261–268
go back to reference Hassenzahl M (2004) The interplay of beauty, goodness, and usability in interactive products. Human-Comput Interact 19(4):319–349CrossRef Hassenzahl M (2004) The interplay of beauty, goodness, and usability in interactive products. Human-Comput Interact 19(4):319–349CrossRef
go back to reference Hassenzahl M (2008) Aesthetics in interactive products: correlates and consequences of beauty. In: Schifferstein H, Hekkert P (eds) Product experience. Elsevier, San Diego, CA, pp 287–302CrossRef Hassenzahl M (2008) Aesthetics in interactive products: correlates and consequences of beauty. In: Schifferstein H, Hekkert P (eds) Product experience. Elsevier, San Diego, CA, pp 287–302CrossRef
go back to reference Hassenzahl M, Tractinsky N (2006) User experience—a research agenda. Behav Inf Technol 25(2):91–97CrossRef Hassenzahl M, Tractinsky N (2006) User experience—a research agenda. Behav Inf Technol 25(2):91–97CrossRef
go back to reference Heidegger M (1927/1962) Being and time (trans: Macquarrie J, Robinson E). Harper Collins, NY Heidegger M (1927/1962) Being and time (trans: Macquarrie J, Robinson E). Harper Collins, NY
go back to reference Kuniavsky M (2010) Smart things: ubiquitous computing user experience design. Burlington, MA: Morgan Kauffman Elsevier Kuniavsky M (2010) Smart things: ubiquitous computing user experience design. Burlington, MA: Morgan Kauffman Elsevier
go back to reference Kurosu M, Kashimura K (1995) Apparent usability vs. inherent usability: experimental analysis on the determinants of the apparent usability. In Conference companion on Human factors in computing systems pp 292–293 Kurosu M, Kashimura K (1995) Apparent usability vs. inherent usability: experimental analysis on the determinants of the apparent usability. In Conference companion on Human factors in computing systems pp 292–293
go back to reference Law EL-C, Roto V, Hassenzahl M, Vermeeren APOS, Kort J (2009) Understanding, scoping and defining user experience: a survey approach. Proc CHI 2009:719–728 Law EL-C, Roto V, Hassenzahl M, Vermeeren APOS, Kort J (2009) Understanding, scoping and defining user experience: a survey approach. Proc CHI 2009:719–728
go back to reference Lee S, Koubek RJ (2010) Understanding user preferences based on usability and aesthetics before and after actual use. Interact Comput 22:530–543CrossRef Lee S, Koubek RJ (2010) Understanding user preferences based on usability and aesthetics before and after actual use. Interact Comput 22:530–543CrossRef
go back to reference Lucariello J, Nelson K (1985) Slot-filler categories as memory organizers for young children. Developmental Psychology 21:272–282 Lucariello J, Nelson K (1985) Slot-filler categories as memory organizers for young children. Developmental Psychology 21:272–282
go back to reference MacLean PD (1949) Psychosomatic disease and the “visceral brain”: Recent developments bearing on the Papez theory of emotion. Psychosomatic medicine, 11(6):338–353 MacLean PD (1949) Psychosomatic disease and the “visceral brain”: Recent developments bearing on the Papez theory of emotion. Psychosomatic medicine, 11(6):338–353
go back to reference May R (1996) Heidegger’s hidden sources: East Asian influences on his work. Psychology Press May R (1996) Heidegger’s hidden sources: East Asian influences on his work. Psychology Press
go back to reference Medin DL, Ross NO, Cox DG (2006) Culture and resource conflict: Why meanings matter. Russell Sage Foundation Medin DL, Ross NO, Cox DG (2006) Culture and resource conflict: Why meanings matter. Russell Sage Foundation
go back to reference Nielsen J (1994) Usability engineering. Morgan Kaufmann Nielsen J (1994) Usability engineering. Morgan Kaufmann
go back to reference Norman DA (2004) Emotional design: Why we love (or hate) everyday things. Civitas Books Norman DA (2004) Emotional design: Why we love (or hate) everyday things. Civitas Books
go back to reference Norman DA (2005) Emotional design. Basic Books, NY Norman DA (2005) Emotional design. Basic Books, NY
go back to reference Norman D, Miller J, Henderson A (1995) What you see, some of what’s in the future, and how we go about doing it: HI at Apple Computer. In: Conference companion on human factors in computing systems, p 155 Norman D, Miller J, Henderson A (1995) What you see, some of what’s in the future, and how we go about doing it: HI at Apple Computer. In: Conference companion on human factors in computing systems, p 155
go back to reference Robert JM, Lesage A (2010) From Usability to User Experience with Interactive Systems, in Handbook of Human-Machine Interaction, GA Boy (ed.). Ashgate, U.K. pp. 249–283 Robert JM, Lesage A (2010) From Usability to User Experience with Interactive Systems, in Handbook of Human-Machine Interaction, GA Boy (ed.). Ashgate, U.K. pp. 249–283
go back to reference Robert JM, Lesage A (2010) From usability to user experience with interactive systems. Handbook of Human-machine interaction, 303–332. CRC Press Robert JM, Lesage A (2010) From usability to user experience with interactive systems. Handbook of Human-machine interaction, 303–332. CRC Press
go back to reference Ross BH, Murphy GL (1999) Food for thought: Cross-classification and category organization in a complex real-world domain. Cognitive psychology 38(4):495–553 Ross BH, Murphy GL (1999) Food for thought: Cross-classification and category organization in a complex real-world domain. Cognitive psychology 38(4):495–553
go back to reference Tractinsky N (1997) Aesthetics and apparent usability: empirically assessing cultural and methodological issues. In: Proceedings of the ACM SIGCHI conference on human factors in computing systems, pp 115–122 Tractinsky N (1997) Aesthetics and apparent usability: empirically assessing cultural and methodological issues. In: Proceedings of the ACM SIGCHI conference on human factors in computing systems, pp 115–122
go back to reference Tractinsky N, Katz AS, Ikar D (2004) What is beautiful is usable. Interact Comput 13(2):127–145CrossRef Tractinsky N, Katz AS, Ikar D (2004) What is beautiful is usable. Interact Comput 13(2):127–145CrossRef
go back to reference Tractinsky N (2004) Toward the study of aesthetics in information technology. In: Proceedings of the Twenty-Fifth International Conference on Information Systems, pp 771–780 Tractinsky N (2004) Toward the study of aesthetics in information technology. In: Proceedings of the Twenty-Fifth International Conference on Information Systems, pp 771–780
go back to reference van de Sand F, Frison AK, Zotz P, Riener A, Holl K (2020) The intersection of user experience (UX), customer experience (CX), and brand experience (BX). In: User experience is brand experience: the psychology behind successful digital products and services, pp 71–93 van de Sand F, Frison AK, Zotz P, Riener A, Holl K (2020) The intersection of user experience (UX), customer experience (CX), and brand experience (BX). In: User experience is brand experience: the psychology behind successful digital products and services, pp 71–93
go back to reference Winograd T, Flores F (1986) Understanding computers and cognition: A new foundation for design. Intellect books Winograd T, Flores F (1986) Understanding computers and cognition: A new foundation for design. Intellect books
go back to reference Wright P, McCarthy J (2004) Technology as experience. Cambridge: MIT Press Wright P, McCarthy J (2004) Technology as experience. Cambridge: MIT Press
Metadata
Title
Creating a Good Experience
Author
Phil Turner
Copyright Year
2023
DOI
https://doi.org/10.1007/978-3-031-32454-3_2