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2020 | OriginalPaper | Chapter

Design Method of Online Health Education with Service Interaction System for the Elderly

Authors : Binliang Chen, Yongyan Guo, Yinjun Xia, Yiyang Mao, Guanhua Wang

Published in: HCI International 2020 - Posters

Publisher: Springer International Publishing

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Abstract

The demand for elderly health education and health counseling is increasing and the quality of health services for the elderly needs to be improved. Therefore, the purpose of this study is to explore the factors that affect the elderly adults’ access to health education, and to establish the design method of related service system to improve the user experience. Research method: In this research a user journey map and an elderly user’s emotional experience map for the current health education service were drawn to find the pain points and the improvement suggestions. The focus group and the co-design workshop were held to get the design elements and suggestions of the aging health education service system.

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previous chapter A Resort or A Remote Village? - Using Jobs-To-Be-Done Theory to Understand Elderly’s Thinking Toward Senior Residences in Taiwan
next chapter Shaping Social Relationships Digitally: WhatsApp’s Influence on Social Relationships of Older Adults
Literature
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Jia, L.: On health education for the elderly. In: Vocational Education Research and Practice, pp. 42–46 (2008)
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Xue, Z.: Principles of health education for the elderly. Chin. J. Health Educ. 14(4), 132–137 (1998)
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Wang, Y., Hu, W., Tang, J., Liang, Q.: Travel postcard service design based on user experience trip. Packag. Eng. 37(22), 158–159 (2016)
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Cooper, A.: Software Concept Revolution: The Essence of Interaction Design, pp. 56–57. Publishing House of Electronics Industry, Beijing (2012)
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Laitinen, I., Kinder, T., Stenvall, J.: Co-design and action learning in local public services. J. Adult Contin. Educ. 24(1), 58–80 (2018)CrossRef
Metadata
Title
Design Method of Online Health Education with Service Interaction System for the Elderly
Authors
Binliang Chen
Yongyan Guo
Yinjun Xia
Yiyang Mao
Guanhua Wang
Copyright Year
2020
Book
HCI International 2020 - Posters

Print ISBN: 978-3-030-50731-2

Electronic ISBN: 978-3-030-50732-9

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-50732-9_5