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Published in:
2007 | OriginalPaper | Chapter
Designing a performance measurement system
Published in: Management by Measurement
Publisher: Springer Berlin Heidelberg
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The present chapter discusses how to establish and maintain a performance measurement system. This operation is at the “heart” of performance-based management processes. A performance measurement system, flowing from the organizational mission and the strategic planning process, provides the data that will be collected, analyzed, reported, and, ultimately, used to make sound business decisions.