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Published in:
2019 | OriginalPaper | Chapter
Designing a User-Centered Approach to Improve Acceptance of Innovations on the Shop Floor Using Rogers’ ‘Diffusion of Innovations’
Author : Nela Murauer
Published in: Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)
Publisher: Springer International Publishing
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Abstract
Analyzing innovation implementation processes in theory and in the industry different approaches are observable. Whilst in Rogers’ ‘Diffusion of Innovations’ the future user is the initiator of the implementation process, the situation is different for shop floor innovations. Mostly, it is a planner or an innovation scouting department, who decide to implement a new technology. The workers as future users will be involved later for the purpose of a proof-of-concept. This late time of user involvement often leads to a low acceptance rate. In order to enhance user acceptance in a shop floor context this paper proposes a user-centered approach of innovation implementation based on Roger’s model. As a first step of the industrial application, I conduct guided interviews to involve workers into the process of my innovation use-case on smart glasses in order picking processes.