1. Digitalization and Disruption in the Financial Sector

Financial institutions are embracing digitalization to improve the delivery of financial services. To realize the full potential of digitalization, financial institutions are applying artificial intelligence, augmented reality, biometrics and cloud computing amongst others in their financial services offerings. While financial institutions are getting transformed due to digitalization, they are also getting disrupted from the rising force of fintech startups. If not catered for the digital disruption, the startups have the potential to shrink the role and relevance of incumbent financial institutions. This chapter delves into how the financial sector, including Islamic finances, is getting transformed in the wake of digitalization.