7. Discussion and Conclusion

The preceding chapters of the book have presented a set of artefacts that supports business process crowdsourcing (BPC) establishment. This chapter examines them from a more integrated perspective, highlighting the interrelated nature of the research. From this perspective, the research results are interrelated in structuring the BPC domain, starting from diverse unstructured knowledge sources, to abstract conceptualisation, to an ontological structure, and finally to the instantiated decision tool supporting BPC establishment. Then, the chapter highlights major research contributions, discusses future research, and finally concludes the book. In conclusion of this book, we are positive towards the establishment of crowdsourcing as an organisational business process. The conceptual model, ontology, and decision tool, constructed and validated in the research, should be used to support the establishment. Consequently, this book offers a body of knowledge for business process crowdsourcing, as a first attempt to establish the chosen phenomenon.