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Assessing Process Fit in ERP Implementation Projects: A Methodological Approach Read chapter Read first chapter

2017 | OriginalPaper | Chapter

Domain-Specific Reference Modeling in the Telecommunications Industry

Authors : Christian Czarnecki, Christian Dietze

Published in: Designing the Digital Transformation

Publisher: Springer International Publishing

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Abstract

The telecommunications industry is currently going through a major transformation. In this context, the enhanced Telecom Operations Map (eTOM) is a domain-specific process reference model that is offered by the industry organization TM Forum. In practice, eTOM is well accepted and confirmed as de facto standard. It provides process definitions and process flows on different levels of detail. This article discusses the reference modeling of eTOM, i.e., the design, the resulting artifact, and its evaluation based on three project cases. The application of eTOM in three projects illustrates the design approach and concrete models on strategic and operational levels. The article follows the Design Science Research (DSR) paradigm. It contributes with concrete design artifacts to the transformational needs of the telecommunications industry and offers lessons-learned from a general DSR perspective.

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previous chapter Enabling Business Domain-Specific e-Collaboration: Developing Artifacts to Integrate e-Collaboration into Product Costing
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Metadata
Title
Domain-Specific Reference Modeling in the Telecommunications Industry
Authors
Christian Czarnecki
Christian Dietze
Copyright Year
2017
Book
Designing the Digital Transformation

Print ISBN: 978-3-319-59143-8

Electronic ISBN: 978-3-319-59144-5

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-59144-5_19

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