Effects of Macro-ergonomic Compatibility of Work Demands on Manufacturing Systems’ Organizational Performance

High work demands (WDs) usually have negative effects on employees such as exhaustion and absenteeism, whereas moderate WDs have positive effects that include work enjoyment and creativity. However, effects of WDs on clients, production processes and organizational performance are scarcely studied. This paper analyzes the effects of macro-ergonomic compatibility of work demands of employees (MCWDs), as independent variable on manufacturing system with respect to production processes, clients, and organizational performance as dependent variables. As methods, a macro-ergonomic compatibility questionnaire (MCQ) is developed and statistically validated, and a Structural Equations Model (SEM) is created to find the effects of MCWDs on the dependent variables, and also the effects among them. Results indicate that MCWDs do not have a direct effect on organizational performance, but on production processes and clients; and significant indirect effect on organizational performance. As conclusion, MCWDs represents a source of clients’ satisfaction, production processes’ reliability, and organizational performance.