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Published in:
2014 | OriginalPaper | Chapter
Effort Analysis Using Collective Stochastic Model
Author : Vugranam C. Sreedhar
Published in: Service-Oriented Computing
Publisher: Springer Berlin Heidelberg
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In this paper we consider the problem of work order (WO) arrivals and time spent on work orders in service delivery to derive the asymptotic behavior of a strategic outsourcing contract. We model both the work order arrivals and time spent on the work orders, also known as effort, as a collective stochastic process. We use the resulting model to derive the probability that a contract will exceed the allocated budget for resolving work orders, and also to calculate the staffing requirement for resolving work orders.