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Published in:
2000 | OriginalPaper | Chapter
Electronic Performance Support Systems Challenges and Problems
Author : Gerhard Chroust
Published in: Computer Aided Systems Theory - EUROCAST’99
Publisher: Springer Berlin Heidelberg
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After a short introduction to the concept of automation and computer based systems, chapter 2 presents the the concepts of Electronic Performance Support Systems (EPSS). Chapter 3 specifically discusses process-centered EPSS and their realization in software engineering and office automation. Different attitudes and requirements are pointed out. Chapter 4 argues that computer support makes it necessary to extend Scheer’s Y (well-known in the CIM-area) to accomodate additional granularity. This discussion is carried over into chapter 5 where we map the relevant processes of software engineering and office automation to the processes identified in the extended Y from chapter 4.