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Business & Information Systems Engineering
Published in: Business & Information Systems Engineering 2/2018

11-05-2017 | Research Paper

Eliciting and Modeling Business Process Stories

Authors: Prof. David Simões, Prof. Pedro Antunes, Prof. Luis Carriço

Published in: Business & Information Systems Engineering | Issue 2/2018

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Abstract

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.
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Appendix
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Footnotes
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Metadata
Title
Eliciting and Modeling Business Process Stories
Authors
Prof. David Simões
Prof. Pedro Antunes
Prof. Luis Carriço
Publication date
11-05-2017
Publisher
Springer Fachmedien Wiesbaden
Published in
Business & Information Systems Engineering / Issue 2/2018
Print ISSN: 2363-7005
Electronic ISSN: 1867-0202
DOI
https://doi.org/10.1007/s12599-017-0475-3

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