Top

Published in:

2021 | OriginalPaper | Chapter

38. Employee Engagement: Keys to Organizational Success

Author : Lesley Clack

Published in: The Palgrave Handbook of Workplace Well-Being

Publisher: Springer International Publishing

Activate our intelligent search to find suitable subject content or patents.

search-config

AI-assisted search

Off

Abstract

Employee engagement can be considered one of the essential keys to organizational success because it is inextricably linked with other factors, such as employee retention, morale, and productivity. When employees are not engaged in their work, organizations lose a lot of money on absenteeism, lost productivity, and turnover. The act of engaging employees lies directly on the employee’s manager. In order for managers to be able to engage employees, managers must be engaged in their work themselves. Thus, organizations’ learning how to effectively engage managers is the first step toward being successful in engaging employees. This chapter will explore the factors that are predictors of employee engagement.

Dont have a licence yet? Then find out more about our products and how to get one now:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

inform now

previous chapter Toxic Leadership: Managing Its Poisonous Effects on Employees and Organizational Outcomes

next chapter Purpose, Meaning, Joy, and Fulfillment at Work

Achievers (2019) Despite disengagement at work, 65% of employees plan to stay in their current jobs according to new achievers study. Retrieved from https://www.prnewswire.com/news-releases/despite-disengagement-at-work-65-of-employees-plan-to-stay-in-their-current-jobs-according-to-new-achievers-study-300810391.html

Ajilon (2018) Over eighty percent of full-time workers are actively seeking or passively open to new job opportunities. Retrieved from https://www.prnewswire.com/news-releases/over-eighty-percent-of-full-time-workers-are-actively-seeking-or-passively-open-to-new-job-opportunities-300682881.html

Alderton M (2019) New study explores psychology of employee engagement. Retrieved from http://www.incentivemag.com/News/Industry/ITA-Group-study-compensation-engagement/

Anthony-McMann PE, Ellinger AD, Astakhova M, Halbesleben JRB (2017) Exploring different operationalizations of employee engagement and their relationships with workplace stress and burnout. Hum Resour Dev Q 28(2):163–186CrossRef

Bakker AB, Demerouti E (2007) The job demand-resources model: state of the art. J Manag Psychol 22:309–328CrossRef

Bakker AB, Demerouti E (2008) Towards a model of work engagement. Career Dev Int 13(3):209–223CrossRef

Beheshti N (2019) 10 timely statistics about the connection between employee engagement and wellness. Retrieved from https://www.forbes.com/sites/nazbeheshti/2019/01/16/10-timely-statistics-about-the-connection-between-employee-engagement-and-wellness/#6e87c7e122a0

Bhat A (2019a) Leadership survey questions: top 20 questions, definitions, survey design and tips. Retrieved from https://www.questionpro.com/blog/leadership-survey-questions/

Bhat A (2019b) Top 20 work culture survey questions and tips. Retrieved from https://www.questionpro.com/blog/culture-survey/

Bhat A (2019c) 15 employee morale survey questions you need to ask your employees. Retrieved from https://www.questionpro.com/blog/employee-morale-survey-questions/

Bhat A (2019d) 30 employee satisfaction survey questions that you can’t afford to miss. Retrieved from https://www.questionpro.com/blog/employee-satisfaction-survey-questions/

Bolden-Barrett V (2018) Workers increasingly want employers to address societal problems. Retrieved from https://www.hrdive.com/news/workers-increasingly-want-employers-to-address-societal-problems/543111/

Bouffard WL (2012) Ten leadership qualities that fuel employee engagement. Retrieved from https://hiring.monster.com/employer-resources/workforce-management/company-culture/employee-engagement/

Bradley A, Olivier S (2019) How engaged is your team, really? Harv Bus Rev. Retrieved from https://hbr.org/2019/10/how-engaged-is-your-team-really

Buchbinder SB, Shanks NH (2017) Introduction to health care management, 3rd edn. Jones & Bartlett Learning, Burlington

Business Wire (2018) Worried workers: Korn Ferry Survey finds professionals are more stressed out at work than 5 years ago. Retrieved from https://www.businesswire.com/news/home/20181108005286/en/Worried-Workers-Korn-Ferry-Survey-Finds-Professionals

Carasco-Saul M, Kim W, Kim T (2014) Leadership and employee engagement: proposing research agendas through a review of literature. Hum Resour Dev Rev 1:1–26

Center for Creative Leadership (2019) Four areas where frontline leaders can increase engagement. Retrieved from https://www.ccl.org/blog/4-areas-new-frontline-leaders-can-engaging/

Chambers EG, Foulon M, Handfield-Jones H, Hankin SM, Michaels EG (1998) The war for talent. McKinsey Q 3:44–57

Chui M, Manyika J, Bughin J, Dobbs R, Roxburgh C, Sarrazin H, Sands G, Westergren M (2012) The social economy: unlocking value and productivity through social technologies. McKinsey Global Institute. Retrieved from https://www.mckinsey.com/industries/high-tech/our-insights/the-social-economy

Clark T (2014) Seven ways to get your team members more engaged and why it’s so important. Retrieved from https://www.liquidplanner.com/blog/7-ways-to-get-your-team-members-more-engaged/

Colonial Life (2019) Rushed benefits decisions linked to low morale, high turnover. Retrieved from https://www.coloniallife.com/about/newsroom/2019/april/rushed-benefits-decisions-linked-to-low-morale

Cooper-Thomas HD, Xu J, Saks AM (2018) The differential value of resources in predicting employee engagement. J Manag Psychol 33(4/5):326–344CrossRef

Deci EL, Ryan RM (1985) Intrinsic motivation and self-determination in human behavior. New York, NY: Plenum

Deloitte Consulting (2012) Core beliefs and culture: Chairman’s survey findings. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-core-beliefs-and-culture.pdf

Deloitte Consulting (2016) Shape culture: drive strategy. Retrieved from https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2016/impact-of-culture-on-business-strategy.html?id=us:2el:3dc:dup3020:awa:cons:hct16

Deloitte University Press (2016) Global human capital trends 2016: the new organization. Retrieved from https://www2.deloitte.com/content/dam/Deloitte/be/Documents/human-capital/gx-dup-global-human-capital-trends-2016.pdf

Dukes E (2018) Employee engagement and employee productivity aren’t the same thing- Here’s how to boost both. Retrieved from https://www.forbes.com/sites/forbestechcouncil/2018/01/12/employee-engagement-and-employee-productivity-arent-the-same-thing-heres-how-to-boost-both/#16d6a433891b

Dunn R (2016) Dunn & Haimann’s healthcare management, 10th edn. Health Administration Press, Chicago

Dvorak N, Kruse WE (2016) Managing employee risk requires a culture of competence. GALLUP Bus J. Retrieved from https://news.gallup.com/businessjournal/190352/managing-employee-risk-requires-culture-compliance.aspx

Effron N, Ort M (2010) One page talent management: eliminating complexity, adding value. Harvard Business School Publishing, Boston

Esen E (2005) 2005 U.S. Job recovery and retention poll findings. Society for Human Resource Management, Alexandria

Flade P, Apslund J, Elliot G (2015) Employees who use their strengths often outperform those who don’t. GALLUP Workplace. Retrieved from https://www.gallup.com/workplace/236561/employees-strengths-outperform-don.aspx

Fried BJ, Fottler MD (2015) Human resources in healthcare: managing for success. Health Administration Press, Chicago

Fried BJ, Fottler MD (2018) Fundamentals of human resources in healthcare, 2nd edn. Health Administration Press, Chicago

GALLUP (2018) 2018 global great jobs briefing. Retrieved from https://news.gallup.com/reports/233375/gallup-global-great-jobs-report-2018.aspx

Globoforce (2016) SHRM/Globoforce Survey reveals positive employee experience critical to employee retention. Retrieved from https://www.globoforce.com/press-releases/shrmgloboforce-experience-retention/

Hansen B (2018) Crash and burnout: is workplace stress the new normal? Retrieved from https://www.wrike.com/blog/stress-epidemic-report-announcement/

Harter J (2015) Companies are maximizing only 5% of their workforces. GALLUP Bus J. Retrieved from https://news.gallup.com/businessjournal/182087/companies-maximizing-workforces.aspx

Harter J, Adkins A (2017) Are your star employees slipping away? GALLUP Workplace. Retrieved from https://www.gallup.com/workplace/236351/star-employees-slipping-away.aspx

Harter J, Mann A (2017) The right culture: not just about employee satisfaction. GALLUP Workplace. Retrieved from https://www.gallup.com/workplace/236366/right-culture-not-employee-satisfaction.aspx

Hawk Incentives (2015) 23 employee motivation statistics. Retrieved from https://www.hawkincentives.com/insights/23-employee-motivation-statistics

HealthyPeople (2020) 2020 topics & objectives. Office of Disease Prevention and Health Promotion. Retrieved from https://www.healthypeople.gov/2020/topics-objectives

Herzberg F (1959) The motivation to work. Wiley, New York

Herzberg F (1968) One more time: how do you motivate employees? Harv Bus Rev 46(1):53–62

HR Technologist (2020) Employee engagement vs job satisfaction: key differences and metrics. Retrieved from https://www.hrtechnologist.com/articles/employee-engagement/employee-engagement-vs-job-satisfaction-differences/

Jobvite (2018) 2018 Job Seeker Nation Study: Researching the Candidate-Recruiter Relationship. Retrieved from https://www.jobvite.com/wp-content/uploads/2018/04/2018_Job_Seeker_Nation_Study.pdf

Kahn W (1990) Psychological conditions of personal engagement and disengagement at work. Acad Manag J 33(4):692–724

Kamins C (2015) What too many hospitals are overlooking. GALLUP Bus J. Retrieved from https://news.gallup.com/businessjournal/181658/hospitals-overlooking.aspx

Lancaster K (2019) How employee morale affects employee engagement. Retrieved from https://www.cashort.com/blog/employee-morale-and-engagement

MacLeod D, Clarke N (2009) Engaging for success: enhancing performance through employee engagement. BIS, London

Markos S, Sridevi MS (2010) Employee engagement: the key to improving performance. Int J Bus Manag 5(12):89–96

Maslach C, Leiter MP (1997) The truth about burnout: how organizations cause personal stress and what to do about it. Jossey-Bass, San Francisco

Maslach C, Leiter M (2000) Burnout. In: Fink G (ed) Encyclopedia of stress, vol 1 A-D. Academic, San Diego

Maslow A (1970) Motivation and personality, 2nd edn. Harper and Row, New York

Mehrzi NA, Singh SK (2016) Competing through employee engagement: a proposed framework. Int J Product Perform Manag 65(6):831–843CrossRef

Meijman TF, Mulder G (1998) Psychological aspects of workload. In: Drenth PJD, Thierry H (eds) Handbook of work and organizational psychology, vol 2. Psychology Press, Hove, pp 5–33

Minana S (2020) Continuous improvement: why teamwork and collaboration drive worker engagement. Retrieved from https://www.orange-business.com/en/blogs/continuous-improvement-why-teamwork-and-collaboration-drive-worker-engagement

Mone EM, London M (2018) Employee engagement through effective performance management: a practical guide for managers, 2nd edn. Routledge, New YorkCrossRef

O’Boyle E, Harter J (2013) State of the American workplace: employee engagement insights for US business leaders. GALLUP, Washington, DC

O’Boyle E, Mann A (2017) American workplace changing at a dizzying pact. GALLUP Workplace. Retrieved from https://www.gallup.com/workplace/236282/american-workplace-changing-dizzying-pace.aspx

Paek S, Schuckert M, Kim TT, Lee G (2015) Why is hospitality employee’s psychological capital important? The effects of psychological capital on work engagement and employee morale. Int J Hosp Manag 50:9–26CrossRef

Papalexandris M, Galanaki E (2009) Leadership’s impact on employee engagement: differences among entrepreneurs & professional CEO’s. Leadersh Org Dev J 30(4):365–385CrossRef

PayScale (2018) PayScale research shows people of color up to 25% less likely to receive a requested pay raise than white men. Retrieved from https://www.payscale.com/about/press-releases/payscale-research-shows-people-of-color-much-less-likely-to-receive-a-requested-pay-raise-than-white-men

Peart N (2019) Making work less stressful and more engaging for your employees. Harv Bus Rev Retrieved from https://hbr.org/2019/11/making-work-less-stressful-and-more-engaging-for-your-employees

Quantum Workplace (2019) Seven employee engagement strategies backed by research. Retrieved from https://marketing.quantumworkplace.com/hubfs/Website/Resources/PDFs/7-Employee-Engagement-Strategies.pdf?hsCtaTracking=20f5798e-fcd3-480c-bb77-135480cd8a04%7C53905484-53a6-46bb-848b-ab6c56c2853e

Reilly R (2017) Five ways to improve employee engagement now. GALLUP Bus J. Retrieved from https://www.gallup.com/workplace/231581/five-ways-improve-employee-engagement.aspx

Robinson J (2015) Working smarter: 7 surprising ways to boost employee morale and engagement. Retrieved from https://www.worktolive.info/blog/7-surprising-ways-to-boost-employee-morale-and-engagement

Robinson D, Perryman S, Hayday S (2004) The drivers of employee engagement. Institute for Employment Studies, Brighton

Ryan RM, Frederick C (1997) On energy, personality, and health: subjective vitality as a dynamic reflection of well-being. J Pers 65(3):529–65

Schaufeli WB, Bakker AB (2003) Utrecht work engagement scale. Retrieved from https://www.wilmarschaufeli.nl/publications/Schaufeli/Test%20Manuals/Test_manual_UWES_English.pdf

Schaufeli WB, Bakker AB (2004) Job demands, job resources & their relationship with burnout and engagement: a multi-sample study. J Organ Behav 25:293–315CrossRef

Schaufeli WB, Salanova M (2007) Work engagement: an emerging psychological concept and its implications for organizations. In: Gilliland SW, Steiner DD, Skarlicki PP (eds) Research in social issues in management: Managing Social & Ethical Issues in organizations, vol 5. Information Age Publishers, Greenwich

Seaton H (2018) Leadership and employee engagement: 5 strategies to engage employees in 2018. Retrieved from https://www.flashpointleadership.com/blog/leadership-and-employee-engagement

SHRM (2016) Employee job satisfaction and engagement: revitalizing a changing workforce. Retrieved from https://www.shrm.org/hr-today/trends-and-forecasting/research-and-surveys/Documents/2016-Employee-Job-Satisfaction-and-Engagement-Report.pdf

Shuck B, Wollard KK (2010) Employee engagement and HRD: a seminal review of the foundations. Hum Resour Dev Rev 9(1):89–110CrossRef

Shuck MB, Rocco TS, Albornoz CA (2011) Exploring employee engagement from the employee perspective: implications for HRD. J Eur Ind Train 35(4):300–325CrossRef

Stange J (2020) 38 awesome team building activities for work. Retrieved from https://www.quantumworkplace.com/future-of-work/6-team-building-ideas-increase-employee-engagement/

Suharti L, Suliyanto L (2012) The effects of organizational culture and leadership style toward employee engagement and their impacts toward employee loyalty. World Rev Bus Res 2(5):128–139

Thomas International (2016) Employee engagement: all you need to know about employee engagement. Retrieved from https://www.thomasinternational.net/getmedia/0abf97a1-35d4-4199-8b92-398e8d45906a/Employee-Engagement-Whitepaper.pdf

Towers Perrin (2003) Working today: understanding what drives employee engagement. The 2003 Towers Perrin Talent Report. Retrieved from www.keepem.com/doc_files/Towers_Perrin_Talent_2003(TheFinal).pdf

Towers Watson (2010) Turbocharging employee engagement: the power of recognition from managers- Part 1. Retrieved from https://www.towerswatson.com/en-US/Insights/IC-Types/Survey-Research-Results/2009/12/Turbocharging-Employee-Engagement-The-Power-of-Recognition-From-Managers-Part-1

Udemy (2017) U.S. Study reveals rising stress at work driven by politics, artificial intelligence and pressure to master new skills. Retrieved from https://about.udemy.com/press-releases/workplace-stress-study/

Walmubwa F, Avolio BJ, Gardner WL, Wernsing TS, Peterson SJ (2008) Authentic leadership: development and validation of a theory-based measure. J Manag 34:89–126

Walston SL (2017) Organizational behavior and theory in healthcare: leadership perspectives and management applications. Health Administration Press, Chicago, p 157

Wang D-S, Hsieh C-C (2013) The effect of authentic leadership on employee trust and employee engagement. Soc Behav Pers 41(4):631–624CrossRef

Wellins RS, Bernthal P (2015) Employee engagement: the key to realizing competitive advantage. Development Dimensions International, Pittsburgh

Willis Towers Watson (2014) Workplace stress leads to low engagement and high absenteeism. Retrieved from https://www.towerswatson.com/en/Press/2014/09/Workplace-stress-leads-to-less-productive-employees

Witters D, Agrawal S (2015) Well-being enhances benefits of employee engagement. GALLUP Workplace. Retrieved from https://www.gallup.com/workplace/236483/enhances-benefits-employee-engagement.aspx

Work Institute (2019a) Engage and retain skilled employees. Retrieved from https://workinstitute.com/consulting/employee-engagement-consulting/employee-engagement-and-retention

Work Institute (2019b) 2019 retention report: trends, resources, and a call to action. Retrieved from http://info.workinstitute.com/retentionreport2019?zd_source=hrt&zd_campaign=5199&zd_term=chiradeepbasumallick

Working Families and Bright Horizons (2018) Modern families index 2018: how employers can support the UK’s working families. Retrieved from https://workingfamilies.org.uk/wp-content/uploads/2018/05/UK_MFI_2018_Employers_Report_A4_FINAL-1.pdf

Title: Employee Engagement: Keys to Organizational Success
Author: Lesley Clack
Publisher: Springer International Publishing
Book: The Palgrave Handbook of Workplace Well-Being
Print ISBN: 978-3-030-30024-1

Electronic ISBN: 978-3-030-30025-8

Copyright Year: 2021
DOI: https://doi.org/10.1007/978-3-030-30025-8_77