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2015 | OriginalPaper | Chapter

Establishing a Decision Tool for Business Process Crowdsourcing

Authors : Nguyen Hoang Thuan, Pedro Antunes, David Johnstone, Nguyen Huynh Anh Duy

Published in: Future Data and Security Engineering

Publisher: Springer International Publishing

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Abstract

The integration of crowdsourcing in organisations fosters new managerial and business capabilities, especially regarding flexibility and agility of external human resources. However, a crowdsourcing project involves considering multiple contextual factors and choices and dealing with the novelty of the strategy, which makes managerial decisions difficult. This research addresses the problem by proposing a tool supporting business decision-makers in the establishment of crowdsourcing projects. The proposed tool is based on an extensive review of prior research in crowdsourcing and an ontology that standardises the fundamental crowdsourcing concepts, processes, dependencies, constraints, and managerial decisions. In particular, we discuss the architecture of the proposed tool and present two prototypes, one supporting what-if analysis and the other supporting detailed establishment of crowdsourcing processes.

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Metadata
Title
Establishing a Decision Tool for Business Process Crowdsourcing
Authors
Nguyen Hoang Thuan
Pedro Antunes
David Johnstone
Nguyen Huynh Anh Duy
Copyright Year
2015
Book
Future Data and Security Engineering

Print ISBN: 978-3-319-26134-8

Electronic ISBN: 978-3-319-26135-5

Copyright Year: 2015

DOI
https://doi.org/10.1007/978-3-319-26135-5_7

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