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2017 | OriginalPaper | Chapter

Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care

Authors : Olaf Reinhold, Matthias Wittwer, Rainer Alt, Toralf Kirsten, Wieland Kiess

Published in: Business Information Systems Workshops

Publisher: Springer International Publishing

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Abstract

Many electronic services are not used in isolation, but in the context of a specific user. This user, customer or patient perspective is different from the perspective of service providers since customer processes usually involve multiple service providers. Information on the context helps to understand these user needs and to improve the coordination among services. This research in progress paper examines existing contributions as a basis towards an understanding of the concept and modeling of “context” from a context provider’s perspective and proposes a preliminary model, which also serves to analyze four use cases. The paper summarizes challenges observed in these cases and presents an agenda for further research.

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previous chapter Research in Progress: Implementation of an Integrated Data Model for an Improved Monitoring of Environmental Processes
next chapter Research in Progress on Integrating Health and Environmental Data in Epidemiological Studies
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Metadata
Title
Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care
Authors
Olaf Reinhold
Matthias Wittwer
Rainer Alt
Toralf Kirsten
Wieland Kiess
Copyright Year
2017
Book
Business Information Systems Workshops

Print ISBN: 978-3-319-52463-4

Electronic ISBN: 978-3-319-52464-1

Copyright Year: 2017

DOI
https://doi.org/10.1007/978-3-319-52464-1_31

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