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Published in:
2013 | OriginalPaper | Chapter
Exploring the Design Space of Mobile Payment Systems
Authors : Rui José, Nuno Otero, Helena Rodrigues, Filipe Meneses, Odete Coelho
Published in: Advances in Information Systems and Technologies
Publisher: Springer Berlin Heidelberg
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This paper describes an exploratory study on the design space for mobile payments. The study aims at identifying how some features of potential systems may affect the end-user experience and the overall values associated with it. This work takes an interaction design perspective and is not particularly focused on usability or task efficiency issues. Instead, we provide a set of concepts towards the generation of a framework about the Human values involved in mobile payments. The proposed framework and the results from users’ interviews provide an added-value for anyone designing mobile payment systems. The resources presented should facilitate the reasoning about the major sensitivities involved in mobile payments as well as initial reflections of their implications.