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2015 | OriginalPaper | Chapter

Exploring User Experience in the Wild: Facets of the Modern Car

Authors : Dimitrios Gkouskos, Ingrid Pettersson, MariAnne Karlsson, Fang Chen

Published in: Design, User Experience, and Usability: Interactive Experience Design

Publisher: Springer International Publishing

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Abstract

Experiential approaches to technology create opportunities for facilitating a wider range of in-car user experiences, however holistic knowledge regarding experiences that car users find enjoyable is lacking. We present the experience themes of the car as a caretaker, the car as a space for relatedness, the car as a space for stimulation, and the car as a space for transition, collected through a holistic study of 16 drivers, using contextual interviews, reflexive photography and the UX curve method. The use of the themes is exemplified through a design example. The experience themes can help designers empathize with users and create design solutions that can support positive in-car experiences, while the methodology used, serves as an example of how user’s experiences with technology can be studied.

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Metadata
Title
Exploring User Experience in the Wild: Facets of the Modern Car
Authors
Dimitrios Gkouskos
Ingrid Pettersson
MariAnne Karlsson
Fang Chen
Copyright Year
2015
DOI
https://doi.org/10.1007/978-3-319-20889-3_42