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Towards a Deeper Understanding of Conceptual Models that Incorporate Patient Safety Read chapter Read first chapter

2020 | OriginalPaper | Chapter

Finding Health Care Usability and Safety Issues in Consumer Product Reviews

Authors : Helen J. A. Fuller, Timothy Arnold

Published in: Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

Publisher: Springer International Publishing

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Abstract

Multiple techniques exist for eliciting usability and safety information related to product design. These methods work well for some types of use scenarios but have limitations. This work proposes a supplemental method of obtaining information relevant to usability and safety by systematically evaluating consumer reviews of medical devices using Natural Language Processing (NLP) techniques. Results include valuable information about categories of use, user priorities, and sources of user confusion. This project described a new method for gathering information from end users of medical devices. The information extracted may be useful to clinicians, manufacturers, and patient educators.

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Metadata
Title
Finding Health Care Usability and Safety Issues in Consumer Product Reviews
Authors
Helen J. A. Fuller
Timothy Arnold
Copyright Year
2020
Book
Advances in Human Factors and Ergonomics in Healthcare and Medical Devices

Print ISBN: 978-3-030-20450-1

Electronic ISBN: 978-3-030-20451-8

Copyright Year: 2020

DOI
https://doi.org/10.1007/978-3-030-20451-8_20