Advertisement
Published in:
2013 | OriginalPaper | Chapter
Governing and Managing Customer-Initiated Engineering Change: An In-Depth Case Study of a Global Industrial Supplier
Authors : Anita Friis Sommer, Simon Haahr Storbjerg, Iskra Dukovska-Popovska, Kenn Steger-Jensen
Published in: Advances in Production Management Systems. Sustainable Production and Service Supply Chains
Publisher: Springer Berlin Heidelberg
Activate our intelligent search to find suitable subject content or patents.
Select sections of text to find matching patents with Artificial Intelligence. powered by
Select sections of text to find additional relevant content using AI-assisted search. powered by
Engineering change management is managing an alteration made to the technical system and/or its related value chain processes and documentation that have already been released during the product and process design process. The change can either emerge during the process or be initiated internally or externally by for instance customers. Managing initiated engineering changes is a vital source for improving product performance and radically reducing change costs. Customer-initiated engineering change is an area growing in importance decreasing product life cycles and increasing demand for customisation. Through an in-depth case study, this paper investigates which process and what governance setup is appropriate to manage customer initiated engineering changes, referred to as request management. The paper includes a proposal for a request management framework and a task-based iterative process model based on existing engineering change management theory and case study findings.